FT Assistant Store Manager 2

Manitoba Liquor & Lotteries; Portage la Prairie; In loco; CAD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Cambrian College is seeking an Assistant Store Manager to support the Store Manager in operating a liquor store with a focus on outstanding customer service and compliance with regulations.

The role emphasizes leadership, staff coaching, payroll/ budgeting, and cross-functional collaboration to ensure high standards and performance across shifts. Multilingual skills are a plus.

Competenze

• Related post-secondary education in business/management is highly desirable.
• Minimum of two years of retail supervisory experience.
• Experience in a unionized environment is an asset.
• Completion of Basic Product and Higher Certificate courses.
• Proficient with MS Office (Outlook, Word, Excel) and MBLL apps.

Mansioni

• Analyze customer needs and take corrective action when required.
• Maintain a customer-friendly store environment and professional presentation.
• Implement social responsibility and marketing programs.
• Meet/exceed customer expectations in a cost-effective manner.
• Build relationships with vendors, licensees and customers.
• Handle customer complaints at store level and provide coaching.

Conoscenze

Leadership

Customer service

Communication

Decision making

Problem solving

Teamwork

Coaching

Change management

Planning and organizing

Diversity

Formazione

Post-secondary education

Business/management courses

Strumenti

Microsoft Office

JDE

CSIM

Descrizione del lavoro

Reporting to Store Manager, an Assistant Store Manager is accountable to and assists the Store Manager in the operation of a liquor store that provides excellence in customer service, meeting the beverage alcohol needs of its customers, while maintaining compliance with the Liquor and Gaming Control Act and Regulations as well as the MBLL policies and objectives.

Please note: the successful candidate must reside in the Portage la Prairie, Manitoba area.

• Analyze customer needs based on customers' feedback, suggesting/taking corrective action when required.
• Ensure store environment is customer friendly, professional and in accordance with shelf management policy.
• Implement social responsibility programs.
• Implement marketing programs.
• Meet and exceed customer expectations in a cost-effective manner.
• Build relationships with vendors, licensees, and customers.
• Handle customer complaints at the store level.
• Perform cashier duties when required.
• Provide leadership, establish positive staff morale and build team approach.
• Identify training needs and recommend appropriate action.
• Provide orientation to new employees, on-the-job training and on-going coaching (knowledge/skills acquisition).
• Monitor staff and discuss performance feedback with Manager.
• Recommend action plans to address performance issues and problems affecting store operations.
• Manage store budget.
• Complete performance appraisals on all part-time store employees and provide input to other staff appraisals.
• Work closely with Store Manager in dealing with maintenance and security concerns.
• Manage within the collective agreement.
• Encourage a climate that supports diversity.
• Performs other duties as assigned.

• Related post-secondary education. (i.e.. Business Administration) including management, sales and marketing, computer software courses is highly desirable.
• Minimum of two (2) years of retail experience in a supervisory capacity. Experience managing in a unionized environment would be an asset. An equivalent combination of education and experience will be considered.
• Completion of the Basic Product and Higher Certificate courses.
• Computer skills in Microsoft Office products including Outlook, Word, Excel and other MBLL applications (i.e.. JDE, CSIM).
• Demonstrated understanding of XStore.
• Demonstrated integrity, ability to motivate and manage employee performance, skill in building customer relations, ability to solve problems and make decisions effectively, commitment to promoting continuous improvement and skill in facilitating change.
• Demonstrated ability to plan, organize and execute.
• Must be able and willing to work all shifts.
• The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. Leadership competencies include, building strategic performance, coaching and developing, influencing and leading. These competencies are deemed important for the success of the position and organization.

• Willingness to relocate within Manitoba.
• Bilingual (French/English) language skills.

***Testing may form part of the screening/selection process. An eligibility list will be created, if possible. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement.

We thank all interested applicants, however, only those selected for interviews will be contacted.