Courtesy Clerk Seasonal

Cambrian College; Russell; On-site; CAD 21,000 - 26,000; Part time

Job summary

Cambrian College is seeking a Courtey Clerk Seasonal to support Liquor Mart operations. You will greet customers, assist with purchases, and handle transactions with POS systems. Responsibilities include stock rotation, shelf maintenance, and maintaining a clean, safe store environment.

The role requires strong communication, basic math, and teamwork skills, with a preference for Grade 12 completion and bilingual abilities considered an asset.

Qualifications

• Grade 12 completed preferred.
• Basic cash handling, customer service and computer skills.
• Good math skills and ability to work in a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Acknowledge and greet customers.
• Approach and offer assistance to customers, according to established criteria, providing a positive customer experience.
• Process sales transactions using POS systems and handle returns from the public, licensees, vendors, and marketing representatives.
• Handle payments (cash, debit, credit, gift cards).
• Stock shelves, beer racks, cold boxes, and displays; keep areas clean and organized.
• Provide carry-out service and ensure social responsibility and safe entry procedures.

Skills

Customer service

Cash handling

Basic math

Communication skills

Teamwork

Education

Grade 12 completed

Job description

Reporting to the Store Manager, the Courtesy Clerk Seasonal is responsible for front-line customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience.

• Acknowledge and greet customers.
• Approach and offer assistance to customers, according to established criteria, providing a positive customer experience.
• Use Point-of-Sale and inventory computer systems to accurately and quickly complete sales transactions and returns from the public, licensees, vendors, and marketing representatives.
• Process customer payment using debit, credit card, gift cards, and cash.
• Ensure accurate and secure handling and processing of cash and credit/debit (CR/DR) slips.
• Package orders using appropriate resources.
• Provide carry-out service if/when appropriate, ensuring shopping carts are not taken out of the store.
• Provide Controlled Entry door coverage as required. Refuse entry based on procedures.
• Answer phone using established protocols.
• Unload pallets, moving products to shelf locations or designated warehouse spots using pallet trucks, stock wheelers, and tables
• Stock shelves, beer racks, cold boxes, and displays, ensuring stock is rotated, dusted, and in saleable condition.
• Refuse service to minors, intoxicated persons, and second party purchases, ensuring social responsibility and compliance with applicable legislation/law.
• Handle Manitoba Liquor & Lotteries (MBLL) assets according to policy and procedure.
• Support and comply with policies, procedures, practices and Corporate Responsibility commitments.
• Perform routine maintenance and cleaning, including maintaining clean sales floor area; tidying cashier stations and permit area; dusting and facing bottles; and keeping office, reserve stock area, and kitchen organized.
• Maintain cleanliness/sanitization of work areas and customer contact points.
• Clean up breakage and dispose as per procedure. Process as required.
• Return carts, baskets, tables, and other equipment to proper spots.
• Remove excess cardboard, boxes, garbage, etc.
• Perform other related duties as assigned.

• Grade 12 (completed) preferred.
• Basic knowledge of various methods of cash handling, customer service, and computer skills.
• Basic mathematical skills.
• Excellent communication skills.
• Ability to work in a team environment.
• Ability to perform the essential physical requirements of the position.

• A minimum of six months experience in a customer service-related industry is an asset.
• Certificate in Marketing, Sales or Business Administration is an asset.
• Bilingual (French/English) language skills is an asset.