Courtesy Clerk Seasonal

Cambrian College; Killarney; On-site; CAD 19,000 - 23,000; Full time

Job summary

Cambrian College is seeking a Courtesy Clerk Seasonal to support a Liquor Mart store. You will greet customers, assist shoppers, and process transactions with POS and inventory systems. You’ll handle cash securely, stock shelves, and maintain clean, organized displays to ensure a positive customer experience.

The role requires basic math, strong communication, and teamwork; six months in customer service is an asset. Physical duties and adherence to policies are essential.

Qualifications

• Six months experience in a customer service-related industry is an asset.
• Basic knowledge of cash handling, customer service, and computer skills.
• Basic mathematical skills.
• Excellent communication skills.
• Ability to work in a team environment.
• Ability to perform the essential physical requirements of the position.

Responsibilities

• Acknowledge and greet customers.
• Approach and assist customers to provide a positive experience.
• Use POS and inventory systems to complete sales and returns.
• Process payments using debit, credit, gift cards, and cash.
• Ensure secure handling of cash and slips.
• Package orders and provide carry-out service when appropriate.
• Provide Controlled Entry door coverage and refuse entry per policy.
• Answer phone calls using established protocols.
• Unload pallets and move products to shelves or warehouse spots.
• Stock shelves, beer racks, cold boxes, and displays; rotate stock.
• Maintain clean sales floor and work areas; tidy cashier/permit areas.
• Return carts and dispose of excess cardboard; perform other duties.

Skills

Cash handling

Customer service

Computer skills

Excellent communication

Teamwork

Education

Grade 12 completed

Marketing / Sales certificate

Business Administration certificate

Job description

Reporting to the Store Manager, the Courtesy Clerk Seasonal is responsible for front-line customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience.

• Acknowledge and greet customers.
• Approach and offer assistance to customers, according to established criteria, providing a positive customer experience.
• Use Point-of-Sale and inventory computer systems to accurately and quickly complete sales transactions and returns from the public, licensees, vendors, and marketing representatives.
• Process customer payment using debit, credit card, gift cards, and cash.
• Ensure accurate and secure handling and processing of cash and credit/debit (CR/DR) slips.
• Package orders using appropriate resources.
• Provide carry-out service if/when appropriate, ensuring shopping carts are not taken out of the store.
• Provide Controlled Entry door coverage as required. Refuse entry based on procedures.
• Answer phone using established protocols.
• Unload pallets, moving products to shelf locations or designated warehouse spots using pallet trucks, stock wheelers, and tables
• Stock shelves, beer racks, cold boxes, and displays, ensuring stock is rotated, dusted, and in saleable condition.
• Refuse service to minors, intoxicated persons, and second party purchases, ensuring social responsibility and compliance with applicable legislation/law.
• Handle Manitoba Liquor & Lotteries (MBLL) assets according to policy and procedure.
• Support and comply with policies, procedures, practices and Corporate Responsibility commitments.
• Perform routine maintenance and cleaning, including maintaining clean sales floor area; tidying cashier stations and permit area; dusting and facing bottles; and keeping office, reserve stock area, and kitchen organized.
• Maintain cleanliness/sanitization of work areas and customer contact points.
• Clean up breakage and dispose as per procedure. Process as required.
• Return carts, baskets, tables, and other equipment to proper spots.
• Remove excess cardboard, boxes, garbage, etc.
• Perform other related duties as assigned.

• Grade 12 (completed) preferred.
• Basic knowledge of various methods of cash handling, customer service, and computer skills.
• Basic mathematical skills.
• Excellent communication skills.
• Ability to work in a team environment.
• Ability to perform the essential physical requirements of the position.

• A minimum of six months experience in a customer service-related industry is an asset.
• Certificate in Marketing, Sales or Business Administration is an asset.
• Bilingual (French/English) language skills is an asset.