Frontline Support, Student Success

Nipissing University; North Bay; On-site; CAD 33,000 - 42,000; Full time

Job summary

Nipissing University in North Bay is seeking a Full-Time Frontline Support, Student Success to provide reception and secretarial support to the Student Learning and Transitions and Access and Belonging teams, enabling efficient operation of the SDS Division.

The role involves booking appointments, intake and screening for students and eligible alumni, and collecting and tracking data on consultations, programs, and service utilization.

Qualifications

• Two-year office administration diploma required with 1–3 years of related experience.
• Strong organisational and communication skills; proficient in data collection and reporting.
• Experience with intake and screening of students and alumni; ability to manage schedules.

Responsibilities

• Provide reception and secretarial support to the SDS teams.
• Book appointments and manage intake/screening.
• Collect and track consultation and service utilization data.
• Maintain departmental policy and procedure materials.
• Assist managers with budget tracking and program support.

Skills

Reception and secretarial support

Appointment booking

Intake screening

Data tracking

Policy materials

Program support

Budget tracking

Education

Two-year Office Administration Diploma

Job description

Full-Time Support Staff

Reporting to the Manager, Student Learning and Transitions, the Frontline Support, Student Success provides reception and secretarial support to the Student Learning and Transitions and Access and Belonging teams and supports the effective and efficient operation of services within the Student Development and Services (SDS) Division. The Frontline Support, Student Success Secretary is responsible for booking appointments; completing intake and screening for students and eligible alumni; collecting and tracking consultation, program, and service utilization data; maintaining departmental policy and procedure materials; supporting departmental programming; and assisting Managers with tracking departmental budgets. The successful candidate will have a two-year office administration diploma from a recognized college along with a minimum of one (1) two three (3) years of relevant work experience, preferably in a post-secondary setting.

This position is classified as Wage Grade 30, with a wage range from $24.09 per hour (Step 1) to $30.50 per hour (Step 9). Placement within the salary range will be determined based on the candidate's relevant experience, skills, and qualifications, as well as internal equity and market conditions.

Hiring is subject to final budgetary approval. In accordance with Article 12.05 (b) of the OPSEU Full-Time Support Staff Collective Agreement and OPSEU Part-Time Staff Collective Agreement first consideration is given to those internal applicants. The search committee would like to thank all applicants for their interest in Nipissing University. Please note that only those candidates invited for an interview will be contacted.

Nipissing University is committed to employment equity and strongly encourages applications, which may include self-identification in a cover letter from Indigenous peoples, women, persons with disabilities, persons who identify as 2SLGBTQI+ and racialized minorities.

Nipissing University must gather information from applicants to determine eligibility to work in Canada. Please include a statement in your application to identify whether you are a Canadian Citizen, Permanent Resident or are otherwise legally eligible to work in Canada.

Nipissing University will provide accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation please contact Human Resources at [e-mail].

This is an open vacancy, and artificial intelligence (AI) will not be used in the evaluation or assessment of candidates.