Frontline Support Specialist - Shelter & Resource Advocate

salvationarmyca; Toronto; On-site; CAD 36,000 - 42,000; Full time

Job summary

The Salvation Army Canada in Toronto seeks a dedicated Front-Line Worker to provide direct support and resources to Gateway clients in a shelter environment. The role emphasizes safety, respect, and dignity while helping residents access essential services and maintain a secure living space.

Key tasks include shift supervision, log maintenance, meal distribution, medication handling, and liaison with internal and external agencies.

Responsibilities

• All Shifts: Sign in for shift and read Logbook entries.
• Take on role as Fire Captain during emergencies.
• Assist with admission/orientation for new intakes and review house rules.
• Enforce house rules and manage behavioral contracts.
• Enter intakes/discharges in SMIS, process paperwork.
• Maintain logs and incident reports.
• Distribute meals, snacks, and beverages; manage mealtimes.
• Oversee residents' activities and provide support.
• Distribute stored medications and maintain safe storage.
• Liaise with external agencies as needed.
• Record donations and manage storage and sorting.
• Respond to inquiries and voicemails.
• Conduct wellness checks throughout the building.
• Assist residents with signing up for services and resources.
• Complete shift-by-shift front desk duties and triage support.
• Prepare and distribute residents' belongings, ensuring policy adherence.
• Perform general housekeeping and logistics tasks.
• Coordinate with repair personnel as needed.
• Approve passes and curfews where required.
• Document safety concerns and facility issues.
• Support residents with resource referrals as their keyworker.
• Manage storage and labeling of residents' belongings.
• Assist during Triaged Level 1 situations as required.
• Record meal requests and dietary restrictions.
• Assist in resident functions and activities.

Job description

The Salvation Army Canada in Toronto seeks a dedicated Front-Line Worker to provide direct support and resources to Gateway clients in a shelter environment. The role emphasizes safety, respect, and dignity while helping residents access essential services and maintain a secure living space.

Key tasks include shift supervision, log maintenance, meal distribution, medication handling, and liaison with internal and external agencies.