Frontline Shelter Worker: Compassion & Safety Advocate

The Salvation Army; Nanaimo; On-site; CAD 37,000 - 38,000; Full time

Job summary

The Salvation Army Nanaimo New Hope Centre is seeking a dedicated Shelter Worker to provide compassionate care for individuals experiencing homelessness. You will work at the front desk, monitor access, and help maintain a safe, respectful environment in line with our mission.

You will document daily activities, liaise with case managers, assist with meals, and support programming while upholding confidentiality and safety protocols.

Qualifications

• High School graduation or equivalent required; post-secondary education preferred.
• TB skin test clearance required; criminal record check.
• First Aid Level 1 certification asset.
• Valid Driver's License asset.
• Experience in social services or frontline work helpful.
• Knowledge of homelessness, poverty and addictions is beneficial.

Responsibilities

• Greet and assist clients, monitor shelter access and safety.
• Record daily activities and incidents; maintain logs.
• Collaborate with case managers and external agencies.
• Assist with meals and program activities for clients.
• Maintain confidentiality and professional ethics in all interactions.

Skills

People skills

Communication

Teamwork

Attention to detail

Problem solving

Integrity

Flexibility

Education

High School Graduation

Post-secondary education in Social Work or related field

Tools

Excel

Job description

The Salvation Army Nanaimo New Hope Centre is seeking a dedicated Shelter Worker to provide compassionate care for individuals experiencing homelessness. You will work at the front desk, monitor access, and help maintain a safe, respectful environment in line with our mission.

You will document daily activities, liaise with case managers, assist with meals, and support programming while upholding confidentiality and safety protocols.