Frontline Client Services Agent – Firearms Program

Employment and Social Development Canada; City of Miramichi; Hybrid; CAD 62,000 - 69,000; Full time

Job summary

Royal Canadian Mounted Police - Canadian Firearms Program is seeking a Client Service Agent in Miramichi, New Brunswick. The role supports firearm owners, applicants and businesses with inbound and outbound guidance, helping navigate web services and contributing to licensing in a fast-paced, collaborative team environment.

The position requires a secondary school diploma and experience delivering public client services, with a hybrid work schedule in Miramichi, including in-person training.

Qualifications

• Experience providing client services to the public by obtaining, providing and explaining information.
• Experience using technology to provide services to the public (e.g. data management software, communications software for communicating with stakeholders, project management software for planning, monitoring or scheduling).

Responsibilities

• Assist firearm owners, applicants, and businesses with guidance and information.
• Provide timely, accurate live inbound and outbound support.
• Help clients navigate web services and contribute to the licensing process.

Skills

Client service

Communication

Adaptability

Education

Secondary school diploma

Job description

Royal Canadian Mounted Police - Canadian Firearms Program is seeking a Client Service Agent in Miramichi, New Brunswick. The role supports firearm owners, applicants and businesses with inbound and outbound guidance, helping navigate web services and contributing to licensing in a fast-paced, collaborative team environment.

The position requires a secondary school diploma and experience delivering public client services, with a hybrid work schedule in Miramichi, including in-person training.