Front Store Manager

Shoppers Drug Mart; Keswick; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Front Store Manager, where you'll lead a dedicated team to enhance customer service and store performance. This role focuses on optimizing operations, managing staffing levels, and ensuring financial targets are met. With a commitment to community service, you'll enjoy a supportive environment that values diversity and personal growth. Embrace the opportunity to make a difference in your community while benefiting from competitive pay and flexible schedules.

Benefits

Employee Discounts

Flexible Schedules

Competitive Pay

Online Learning Opportunities

Qualifications

• 5+ years of retail management experience required.
• Strong planning and decision-making skills essential.

Responsibilities

• Manage overall performance of the Front Store, excluding Pharmacy.
• Ensure store standards are met and optimize customer experience.

Skills

Leadership

Inventory Management

Financial Acumen

Time Management

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall performance of the Front Store, which includes all areas except the Pharmacy. The FSM leads staff in providing excellent customer service, manages processes and procedures using financial resources, and ensures store objectives are met.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintain Store Standards to optimize customer experience, drive traffic, and impact profitability.
• Work with the Management Team to ensure Store Standards are consistently met, including in the backroom.
• Manage labour scheduling and leverage Workforce Management (WFM) to maximize productivity.
• Ensure adequate staffing levels for effective store operation.

HUMAN RESOURCES:

• Comply with Human Resources Standards.
• Support hiring processes for all departments except Pharmacy.
• Maintain wage administration within guidelines.
• Conduct probationary and annual staff performance reviews.
• Manage staff performance through coaching, action planning, and follow-up.
• Drive Blue Culture, engagement, and motivate staff through core values.

FINANCE:

• Analyze financial reports, identify trends, and address discrepancies using FSM Monitoring Reports.
• Meet financial targets periodically and annually.
• Set and motivate department goals.
• Develop and implement strategies to improve store efficiency.

QUALIFICATIONS:

• Strong planning, judgment, and decision-making skills.
• Experience with inventory management and controlling expenses.
• Effective leadership, mentorship, and staff development abilities.
• Excellent time management, organization, and planning skills.

EXPERIENCE:

• Minimum of 5 years retail management experience.
• Ability to drive business, lead by example, and support corporate programs.
• Effective collaboration with management teams.
• Superior interpersonal, coaching, and communication skills.
• Strong business and financial acumen.
• Ability to build relationships with internal and external partners.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business while benefiting from a national brand. Enjoy discounts, flexible schedules, competitive pay, and online learning through Academy. Take ownership and find ways to serve your community better.

Our Associate Owners value Canada's diversity, reflecting it in our products, staff, and store culture. Accommodation is available for applicants and colleagues with disabilities upon request.

We uphold the law and adhere to our Code of Conduct, reinforcing the trust of our customers and stakeholders.