Front Office Supervisor & Guest Experience Lead

Socket.dev; Toronto; On-site; CAD 60,000 - 65,000; Full time

Job summary

InnVest Hotels in Toronto is seeking an Assistant Front Office Manager to lead the front office, Reservations, and guest services while ensuring brand standards and guest satisfaction. The role reports to the Director of Rooms Operations and requires strong leadership and operational oversight.

The ideal candidate will have post-secondary education in hospitality or business, at least two years in Front Office with supervisory experience, Opera PMS proficiency, and excellent communication

Qualifications

• Post-secondary education in Hospitality Management or related field.
• Minimum two years of Front Office experience; supervisory/leadership role.
• Experience with property management systems; Opera is a plus.
• Strong verbal and written communication; able to manage priorities.

Responsibilities

• Direct and control Front Office, Reservations, Guest Activities; ensure brand standards.
• Hire and train personnel in all areas of responsibility.
• Maintain reservations systems; monitor guest satisfaction and analytics.
• Develop actions to maximize occupancy and revenue; coordinate with sales.
• Respond to emergencies and ensure safety procedures; lead the Rooms team.

Skills

Front Office Management

Leadership

Guest Service Excellence

Communication Skills

Forecasting & Revenue knowledge

Education

Post-secondary education in Hospitality Management or Business Administration

Tools

Opera PMS

Microsoft Office

Job description

InnVest Hotels in Toronto is seeking an Assistant Front Office Manager to lead the front office, Reservations, and guest services while ensuring brand standards and guest satisfaction. The role reports to the Director of Rooms Operations and requires strong leadership and operational oversight.

The ideal candidate will have post-secondary education in hospitality or business, at least two years in Front Office with supervisory experience, Opera PMS proficiency, and excellent communication