Front Office Supervisor

Kish Hospitality; Nova Scotia; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in hospitality solutions is seeking a Front Office Supervisor to enhance operational performance and guest satisfaction. The ideal candidate will manage the front office team, promote hotel services, and ensure compliance with procedures while fostering a culture of excellence. If you're a proactive leader with a strong hospitality background, this is your chance to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in a supervisory role within the hospitality industry.
• Deep understanding of front office operations.
• Fluency in English; additional languages are a plus.

Responsibilities

• Supervise daily operations of the front office for efficiency.
• Ensure compliance with health and safety regulations.
• Handle guest complaints and oversee front desk activities.

Skills

Interpersonal communication

Front office

Problem solving

Multitasking

Office operations

Conflict resolution

Communication skills

Organizational skills

Hotel management software

Training

Guest satisfaction

Time management

Customer service

Management

Financial reporting

Supervision

Team leadership

Cash handling

Education

High school diploma or equivalent

Degree in hospitality management

Job description

Company Overview

Kish Hospitality Consultant is a premier provider of hospitality solutions in Canada, dedicated to enhancing operational efficiency and delivering exceptional guest experiences. Our mission is to foster a culture of excellence and client satisfaction while maximizing performance for hospitality businesses. We value integrity, teamwork, and innovation, ensuring our team members embrace our commitment to excellence and serve as ambassadors for our clients' brands.

Role Responsibilities

• Supervise daily operations of the front office to ensure efficiency.
• Manage the front office team, including training, scheduling, and performance evaluations.
• Ensure the highest levels of guest satisfaction through proactive service and support.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Oversee the front desk activities, including check-in/check-out processes.
• Implement and maintain standard operating procedures for front office operations.
• Maintain accurate records of room availability and reservations.
• Coordinate with housekeeping and maintenance departments to ensure front office standards are met.
• Prepare and maintain daily reports on occupancy, sales, and guest feedback.
• Monitor and manage cash and credit transactions at the front desk.
• Ensure the front office area is well-maintained and organized.
• Assist in the development of front office budgets and targets.
• Engage with guests, providing local insight and personalized recommendations.
• Ensure compliance with health and safety regulations in all front office operations.
• Promote hotel services and amenities to enhance guest experiences.
  
  

Qualifications

• High school diploma or equivalent; degree in hospitality management preferred.
• Proven experience in a supervisory role within the hospitality industry.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team.
• Proficiency in hotel management software.
• Strong organizational and multitasking abilities.
• Excellent problem-solving skills.
• Experience in handling guest complaints and issues effectively.
• Deep understanding of front office operations.
• Ability to work shifts, including weekends and holidays.
• Knowledge of cash handling and financial reporting.
• Customer-focused mindset with a service-oriented approach.
• Attention to detail in all tasks and responsibilities.
• Basic knowledge of local attractions and services.
• Willingness to participate in continuous training and development.
• Fluency in English; additional languages are a plus.
  
  

Skills: interpersonal communication,front office,problem solving,multitasking,office operations,conflict resolution,communication skills,organizational skills,hotel management software,training,guest satisfaction,time management,customer service,management,problem-solving,financial reporting,supervision,team leadership,cash handling