Front Office Manager

Delta Hotels; Kamloops; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Marriott travel discounts

Food & beverage perks

Staff meal program

Extended health benefits

Training and development opportunities

Job summary

Delta Hotels by Marriott Kamloops is seeking a Front Office Manager to lead the Front Office team and oversee the daily operation of guest-facing services. You will drive team performance and be accountable for delivering exceptional guest experiences from arrival to departure.

This leadership role requires strong coaching, scheduling, and a focus on service quality, brand standards, and cross-department collaboration to ensure smooth hotel operations and guest satisfaction.

Qualifications

• High School Diploma or GED; or 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related courses
• Minimum 3–5 years of experience in Front Office or Guest Services
• Marriott work experience preferred
• Strong leadership and team development skills
• Excellent customer service and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and organizational skills
• Positive, professional, and team-oriented attitude
• Flexible availability, including evenings, weekends, and holidays
• Legally entitled to work in Canada

Responsibilities

• Lead and oversee all Front Office operations, including Front Desk and Guest Services
• Coach, support, and develop team members to deliver exceptional guest service
• Drive service quality and monitor guest satisfaction, implementing improvements as needed
• Handle guest concerns and ensure timely and effective service recovery
• Oversee scheduling, staffing, and daily workflow to meet operational needs
• Support operational and financial goals through effective staffing, productivity, and service delivery
• Ensure policies, procedures, and brand standards are consistently followed
• Collaborate with other departments to ensure smooth hotel operations

Skills

Leadership

Customer service

Team development

Communication

Organizational skills

Problem-solving

Multitasking

Education

High School Diploma or GED; or 2-year degree in Hotel/Restaurant Management or related

Job description

$60,000.00 To $65,000.00 Annually

Department: Front Office

Reports To: Director of Rooms

Job Type: Full-time, Permanent

Pay: $60,000 - $65,000 per year

About the Role

We are seeking a Front Office Manager to lead our Front Office team and oversee the daily operation of guest-facing services. In this role, you will drive team performance and be accountable for delivering exceptional guest experiences and service standards from arrival to departure. This is a leadership opportunity for someone who thrives in a fast-paced environment and is passionate about hospitality.

What You’ll Do

• Lead and oversee all Front Office operations, including Front Desk and Guest Services
• Coach, support, and develop team members to deliver exceptional guest service
• Drive service quality and monitor guest satisfaction, implementing improvements as needed
• Handle guest concerns and ensure timely and effective service recovery
• Oversee scheduling, staffing, and daily workflow to meet operational needs
• Support operational and financial goals through effective staffing, productivity, and service delivery
• Ensure policies, procedures, and brand standards are consistently followed
• Collaborate with other departments to ensure smooth hotel operations

What We’re Looking For

• High School Diploma or GED; or 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or any other related courses
• Minimum 3–5 years of experience in Front Office or Guest Services
• Marriott work experience preferred
• Strong leadership and team development skills
• Excellent customer service and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and organizational skills
• Positive, professional, and team-oriented attitude
• Flexible availability, including evenings, weekends, and holidays
• Legally entitled to work in Canada

Working Conditions

Fast-paced, guest-facing environment with leadership and operational responsibilities. Scheduling may include evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and move throughout the shift
• Occasional lifting and movement of items
• Ability to work at a computer or front desk for extended periods

Why Join Us

• Opportunity to grow within Delta Hotels by Marriott, part of a global brand
• Work with an experienced and supportive leadership team
• A collaborative team culture where your contributions are valued
• Marriott travel discounts and food & beverage perks
• Ongoing training and development opportunities
• Staff meal program
• Extended health benefits

At Delta Hotels by Marriott Kamloops, we believe great hospitality starts with great people - and we’re always looking for passionate, authentic team members who love to collaborate. As a full‑service hotel in the heart of the community, we offer a fast‑paced, supportive workplace where you can learn, grow, and be proud of what you do every day. Here, teamwork isn’t just a buzzword, it’s how we deliver standout guest experiences, bring meaningful events to life, and have each other’s backs behind the scenes. We value respect and inclusion, celebrate initiative, and recognize potential. If you’re ready to bring your energy, ideas, and care to a team that invests in you, Delta Kamloops is where you can build more than memorable stays - you can build a meaningful career.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We are committed to providing equal employment opportunities and an inclusive workplace. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.