Front Office Leader: Guest Experience & Team Growth

Delta Hotels; Kamloops; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Marriott travel discounts

Food & beverage perks

Staff meal program

Extended health benefits

Training and development opportunities

Job summary

Delta Hotels by Marriott Kamloops is seeking a Front Office Manager to lead the Front Office team and oversee the daily operation of guest-facing services. You will drive team performance and be accountable for delivering exceptional guest experiences from arrival to departure.

This leadership role requires strong coaching, scheduling, and a focus on service quality, brand standards, and cross-department collaboration to ensure smooth hotel operations and guest satisfaction.

Qualifications

• High School Diploma or GED; or 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related courses
• Minimum 3–5 years of experience in Front Office or Guest Services
• Marriott work experience preferred
• Strong leadership and team development skills
• Excellent customer service and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and organizational skills
• Positive, professional, and team-oriented attitude
• Flexible availability, including evenings, weekends, and holidays
• Legally entitled to work in Canada

Responsibilities

• Lead and oversee all Front Office operations, including Front Desk and Guest Services
• Coach, support, and develop team members to deliver exceptional guest service
• Drive service quality and monitor guest satisfaction, implementing improvements as needed
• Handle guest concerns and ensure timely and effective service recovery
• Oversee scheduling, staffing, and daily workflow to meet operational needs
• Support operational and financial goals through effective staffing, productivity, and service delivery
• Ensure policies, procedures, and brand standards are consistently followed
• Collaborate with other departments to ensure smooth hotel operations

Skills

Leadership

Customer service

Team development

Communication

Organizational skills

Problem-solving

Multitasking

Education

High School Diploma or GED; or 2-year degree in Hotel/Restaurant Management or related

Job description

Delta Hotels by Marriott Kamloops is seeking a Front Office Manager to lead the Front Office team and oversee the daily operation of guest-facing services. You will drive team performance and be accountable for delivering exceptional guest experiences from arrival to departure.

This leadership role requires strong coaching, scheduling, and a focus on service quality, brand standards, and cross-department collaboration to ensure smooth hotel operations and guest satisfaction.