Front Office Leader: Guest Service & Revenue Growth

Owen Sound; Ottawa; Vor Ort; CAD 65.000 - 90.000; Vollzeit

Zusammenfassung

Hilton Garden Inn & Homewood Suites Ottawa Downtown, part of Concord Hospitality, seeks a dedicated Front Office Manager to champion guest satisfaction and product excellence. You will lead the guest services team, foster a welcoming atmosphere, and inspire exceptional service that drives our high-performing hotel culture.

Responsibilities include directing front desk operations, embedding a guest-first philosophy, collaborating with the GM and Sales to optimize revenue, manage rooming lists,

Qualifikationen

• Experience leading front office or guest services teams.
• Strong guest-first service philosophy and exceptional service.
• Knowledge of revenue management and financial reporting.
• Excellent communication, training, and problem-solving skills.
• Ability to lead a diverse team and stay composed under pressure.

Aufgaben

• Lead and train front office associates to deliver responsive guest services.
• Oversee front desk operations from check-in/out and manage hotel systems.
• Serve as Manager on Duty providing operational support.
• Collaborate with General Manager and Sales to drive business and optimize rate strategies.
• Support Revenue Management and engage with corporate partners.
• Ensure timely production of accurate financial reports.
• Manage HR for front desk team including recruitment and performance evaluations.
• Ensure compliance with policies, labor laws, safety standards, and controls.
• Oversee property inspections and maintenance schedules.
• Mentor future leadership within front office.

Kenntnisse

Front Office Leadership

Guest-first

Revenue management

Financial reporting

Communication

HR compliance

Staff training

Problem solving

Team motivation

Shift flexibility

Ausbildung

Post-secondary education in Hospitality or Business

Tools

POS systems

Jobbeschreibung

Hilton Garden Inn & Homewood Suites Ottawa Downtown, part of Concord Hospitality, seeks a dedicated Front Office Manager to champion guest satisfaction and product excellence. You will lead the guest services team, foster a welcoming atmosphere, and inspire exceptional service that drives our high-performing hotel culture.

Responsibilities include directing front desk operations, embedding a guest-first philosophy, collaborating with the GM and Sales to optimize revenue, manage rooming lists,