Front Office Assistant Manager

Sun Peaks Grand Hotel; Sun Peaks; On-site; CAD 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Office Assistant Manager to enhance guest experiences at a stunning slope-side hotel. This dynamic role involves leading a team, ensuring exceptional service, and fostering a culture of success. You will collaborate closely with the Front Office Manager to implement best practices and drive team performance. With a focus on guest satisfaction, you will create memorable experiences while enjoying the perks of working in a beautiful mountain resort environment. Join a passionate team dedicated to providing the finest resort experience and make a difference every day.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Three weeks of paid vacation

Benefits plan with Health Spending Account

Participation in RRSP and matching DPSP programs

Company supported training and professional development

Dining discounts

Retail discounts

Friends and family rates

Reciprocal programs with partnering ski areas

Pay for Performance incentive bonus program

Qualifications

• Minimum 2 years Front Office experience with 1 year in a leadership role.
• Professional and organized with excellent communication skills.

Responsibilities

• Act as the ‘Service Champion’ for the front office, ensuring excellent guest service.
• Assist in monitoring team performance and provide timely feedback.

Skills

Front Office experience

Leadership skills

Communication skills

Problem-solving abilities

Supervisory skills

Knowledge of hotel systems (Opera PMS)

Education

Post-secondary education in hospitality

Job description

Careers with Sun Peaks Grand Hotel & Conference Centre

Current job opportunities are posted here as they become available.

Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. As a vital member of the hotel’s leadership team, the Front Office Assistant Manager will foster a culture of success through strong leadership and a team dynamic that enables an elevated guest experience. We are looking for a strong team player and a people person who can identify team members' ongoing development needs, including in-the-moment feedback, coaching, mentoring, and other supports. You will assist the Director of Rooms in monitoring team member performance, including supervision, scheduling, and timely feedback and recognition. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Compensation Information: $54,080 per annum

Physical Requirement: Heavy; work activities involve handling loads up to 30kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• 2 years’ minimum Front Office experience with 1 year of service in a leadership role; experience in a hotel/hospitality/tourism setting or related industry is required; resort experience is an asset.
• Post-secondary education in hospitality or related discipline preferred.
• Professional and well organized with excellent communication skills, both written and verbal.
• Excellent problem-solving abilities and ability to think on your feet.
• Must have the ability to supervise, mentor, train and motivate the team.
• A working knowledge of hotel systems, specifically Opera PMS is an asset.

Primary Responsibilities:

Guest Experience/Operations:

• In collaboration with the Front Office Manager, acts as the ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team by:
  • Identifying, creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience.
  • Working alongside Front Office Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay and a seamless check out.
  • Building individual connections with guests wherever possible to drive loyalty and referrals.
• Ensures guest inquiries, requests and issues are resolved in a timely, friendly and efficient manner optimizing guest satisfaction.
• Assists in the departmental policy and procedure development and implementation.
• Assists with departmental recruitment efforts such as conducting interviews and other aspects of the hiring process.

Team Commitment & Collaboration:

• Assists the Front Office Manager in the monitoring of team member performance, including supervision, scheduling, and timely feedback and recognition.

Training:

• Assists the Front Office Manager in initial new hire training and department assimilation, as well as developing and refreshing training materials to support.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.