Front-of-House Supervisor, Armani Caffè (FT)

Armani Caffè; Vancouver; On-site; CAD 32,000 - 37,000; Full time

Benefits offered by this job

Retail Bonus Program

Employee Referral Bonus Program

Paid Time Off

RRSP with Company Matching

Job summary

Armani Caffè in Vancouver seeks a Front of House Supervisor to lead the service team, drive guest experience, and uphold luxury standards. You will coach staff on warmth and efficiency while partnering with the General Manager on menu execution and guest relationships.

The role requires 3+ years in F&B with supervisory experience, strong communication, and POS proficiency. Competitive hourly pay and incentive opportunities available.

Qualifications

• 3+ years in a similar F&B or FOH role with 1+ year supervisory experience
• Post-secondary degree preferred; certifications such as FoodSafe Level 1 and Serving It Right are a plus
• Must be legally eligible to serve and sell alcohol where required

Responsibilities

• Lead front-of-house operations and ensure daily service runs smoothly
• Coach associates and communicate shift priorities clearly and timely
• Uphold service standards and guest relationship strategies in a luxury setting

Skills

FOH supervision

Staff coaching

Excellent communication

Office suite

POS systems

Flexible schedule

Education

Post-secondary degree

FoodSafe Level 1

Serving It Right

Tools

POS systems

Job description

As the Front of House Supervisor of Armani Caffè, you will be part of a diverse leadership and service team, whom you will support and motivate each day. You will help align the front-of-house team on driving sales, delivering an exceptional guest experience rooted in warmth, authenticity, and genuine hospitality, maintaining strong service standards, and ensuring daily service operates efficiently and effectively.

As the Front of House Supervisor, you will support the General Manager with caffè presentation, menu execution, service flow, and guest relationship strategies. Your daily presence on the floor will allow you to coach associates in the moment, share insights that improve performance, and ensure shift communications are clear, timely, and consistently cascaded throughout the team.

To succeed in this role, you are willing to lead by example and with integrity, collaborate, remain composed under pressure, and be results-oriented. You will support daily front-of-house management, including service standards, productivity, food safety, cleanliness, and quality execution.

Our team mission is passionately conveying the vision of Giorgio Armani.

Qualifications & Skills

• Minimum three (3+) years of experience in a similar food & beverage or front-of-house role with at least 1+ year of supervisory, shift lead, or team lead experience, preferable in luxury food & beverage
• Post-Secondary degree preferred; Must have or be able to obtain active certifications such as: FoodSafe Level 1 and Serving It Right
• Must be legally eligible to serve and sell alcohol in British Columbia and able to obtain and maintain a valid Serving It Right certification where required by the role
• Excellent communication (verbal & written) skills and the ability to influence partners, coach associates, and motivate direct reports
• Proficiency with Office programs, i.e. Excel, Word and PowerPoint, as well as POS systems where applicable
• Open availability and able to work a flexible schedule, including holidays, nights and weekends
• While not required, Italian, Spanish, French, Mandarin or other language skills are considered a strong asset

Why Join Us

Join us in our mission to passionately convey Giorgio Armani’s unique vision of timeless and natural elegance, where fashion and design provoke a confident state of being for all people by fostering beauty in the world.

The Armani Group is one of the leading fashion and luxury goods groups in the world today. Our company designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances, cosmetics, chocolates, hotels and restaurants under a range of brand names: Giorgio Armani, Emporio Armani and Armani Exchange.

This role has an hourly rate of $23 - $27/hour, depending on experience and qualifications. We believe in rewarding great talent, which is why eligible team members may also earn performance-based bonuses and annual incentives that recognize individual impact and contributions.

OUR CULTURE

As a company one of our goals is to motivate and drive a unified team to deliver the Armani experience. We believe the fuel to the power of the brand is through the collaboration of our associates. We are dedicated to fostering the development and growth of our people, roles and structure.

Physical Demands

Activity

Demands

Frequency

At Desk

Rare

Standing/Walking

Within caffè and kitchen environment

Constant

Lifting/Carrying

Up to 50 lbs intermittently; ingredients, cookware, and supplies frequently

Frequent

Push/Pull

Moveable shelving, equipment and doors

Frequent

Climbing

Stairs and Ladders

Rare

Reaching Below/Above Shoulder

To reach higher items on shelves or lower items on floor

Frequent

Fine Motor Tasks

Computer use, knife work, kitchen machinery, small tools, and POS systems

Frequent

Auditory & Vision

Hear and see safety signals; read labels, logs, and screens.

Constant

Cognitive Demands

Activity

Demands

Frequency

Communication

Verbal & Writing

Constant

Direct team, monitor performance and food quality, and ensure safety

Constant

Plan

Plan staffing, production, and shift priorities.

Constant

Fine Audit / Analysis

Accuracy of orders, inventory, food safety, and quality standards

Frequent

Administrative Tasks

Complete schedules, production records, checklists, logs, counts, and reports

Frequent

OUR BENEFITS

COMPENSATION: Commission (Eligibility Based On Position) Retail Bonus Program Employee Referral Bonus Program

PAID TIME: Paid Time Off for Vacation and Sick Days Pregnancy & Parental Leave Top-Up Long-Term Disability Paid Time Off to Volunteer in your Community

SAVINGS AND RETIREMENT: Group Registered Retirement Savings Plan (RRSP) with Company Matching for Full & Part-Time Associates

NOTE: Benefits may vary based on position eligibility

YOUR CAREER

Training and Development Opportunities Rewards and Recognition programs Opportunities in various brands in the Canadian Corporate Office (Greater Toronto Area), as well as domestic and international opportunities.