Front-of-House Supervisor, Armani Caffè (FT)

Giorgio Armani; Vancouver; On-site; CAD 65,904,000 - 77,366,000; Full time

Benefits offered by this job

Restaurant Discount

Armani Merchandise Discount

Uniform

Exclusive Friends & Family Sales

RRSP Matching

Job summary

Giorgio Armani Caffè in Vancouver is seeking a Front-of-House Supervisor to lead a diverse service team, ensuring top-tier guest experience and flawless service flow. You will coach staff, manage shifts, and drive sales while upholding brand standards in a luxury environment.

The role requires 3+ years in a similar front-of-house role, luxury hospitality experience, and relevant certifications. Flexible scheduling and a strong team culture are emphasized.

Qualifications

• Minimum 3+ years of experience in front-of-house or luxury F&B leadership.
• Post-Secondary degree preferred; FoodSafe Level 1 and Serving It Right certifications preferred.
• Must be legally eligible to work in Canada and serve alcohol where required.

Responsibilities

• Lead and motivate the front-of-house team to deliver exceptional guest experiences.
• Coach associates on service standards, flow, and guest relationship strategies.
• Collaborate with General Manager on caffè presentation, menu execution, and operations.

Skills

Front-of-House leadership

Luxury hospitality

Communication skills

POS systems

Education

Post-Secondary degree preferred

FoodSafe Level 1 certificate

Serving It Right certification

Tools

Excel/Word/PowerPoint

POS systems

Job description

Constant Supervise Teams

Front-of-House Supervisor | Full-Time | Armani Caffè, Oakridge Park, Vancouver Opening Fall 2026 As the Front of House Supervisor of Armani Caffè, you will be part of a diverse leadership and service team, whom you will support and motivate each day. You will help align the front-of-house team on driving sales, delivering an exceptional guest experience rooted in warmth, authenticity, and genuine hospitality, maintaining strong service standards, and ensuring daily service operates efficiently and effectively.

As the Front of House Supervisor, you will support the General Manager with caffè presentation, menu execution, service flow, and guest relationship strategies. Your daily presence on the floor will allow you to coach associates in the moment, share insights that improve performance, and ensure shift communications are clear, timely, and consistently cascaded throughout the team.

To succeed in this role, you are willing to lead by example and with integrity, collaborate, remain composed under pressure, and be results-oriented. You will support daily front-of-house management, including service standards, productivity, food safety, cleanliness, and quality execution.

Our team mission is passionately conveying the vision of Giorgio Armani.

Qualifications & Skills

• Minimum three (3+) years of experience in a similar food & beverage or front-of-house role with at least 1+ year of supervisory, shift lead, or team lead experience, preferably in luxury food & beverage
• Post-Secondary degree preferred; Must have or be able to obtain active certifications such as: FoodSafe Level 1 and Serving It Right
• Must be legally eligible to serve and sell alcohol in British Columbia and able to obtain and maintain a valid Serving It Right certification where required by the role
• Excellent communication (verbal & written) skills and the ability to influence partners, coach associates, and motivate direct reports
• Proficiency with Office programs, i.e. Excel, Word and PowerPoint, as well as POS systems where applicable
• Open availability and able to work a flexible schedule, including holidays, nights and weekends
• While not required, Italian, Spanish, French, Mandarin or other language skills are considered a strong asset

Why Join Us

Join us in our mission to passionately convey Giorgio Armani’s unique vision of timeless and natural elegance, where fashion and design provoke a confident state of being for all people by fostering beauty in the world.

The Armani Group is one of the leading fashion and luxury goods groups in the world today. Our company designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances, cosmetics, chocolates, hotels and restaurants under a range of brand names: Giorgio Armani, Emporio Armani and Armani Exchange.

This role has an hourly rate of $23 - $27/hour, depending on experience and qualifications. We believe in rewarding great talent, which is why eligible team members may also earn performance-based bonuses and annual incentives that recognize individual impact and contributions.

OUR CULTURE

As a company one of our goals is to motivate and drive a unified team to deliver the Armani experience. We believe the fuel to the power of the brand is through the collaboration of our associates. We are dedicated to fostering the development and growth of our people, roles and structure.

Physical Demands

Activity

Demands

Frequency

Sitting

At Desk

Rare

Standing/Walking

Within caffè and kitchen environment

Constant

Lifting/Carrying

Up to 50 lbs intermittently; ingredients, cookware, and supplies frequently

Frequent

Push/Pull

Moveable shelving, equipment and doors

Frequent

Climbing

Stairs and Ladders

Rare

Reaching Below/Above Shoulder

To reach higher items on shelves or lower items on floor

Frequent

Fine Motor Tasks

Computer use, knife work, kitchen machinery, small tools, and POS systems

Frequent

Auditory & Vision

Hear and see safety signals; read labels, logs, and screens.

Constant

Cognitive Demands

Activity

Demands

Frequency

Communication

Verbal & Writing

Constant

Supervise Teams

Direct team, monitor performance and food quality, and ensure safety

Constant

Plan

Plan staffing, production, and shift priorities.

Constant

Fine Audit / Analysis

Accuracy of orders, inventory, food safety, and quality standards

Frequent

Administrative Tasks

Complete schedules, production records, checklists, logs, counts, and reports

Frequent

Our Benefits

COMPENSATION: Commission (Eligibility Based on Position)

Retail Bonus Program

Employee Referral Bonus Program

BENEFITS: Medical

• Dental
• Vision
• Prescription Drug
• Life Insurance
• Dependent Life Insurance
• Accidental Death & Dismemberment Insurance
• Employee Assistance Program

PAID TIME: Paid Time Off for Vacation and Sick Days

• Pregnancy & Parental Leave Top-Up
• Long-Term Disability
• Paid Time Off to Volunteer in your Community

SAVINGS AND RETIREMENT: Group Registered Retirement Savings Plan (RRSP) with Company Matching for Full & Part-Time Associates

ASSOCIATE PERKS: Armani Merchandise Discount

• Restaurant Discount
• Uniform
• Exclusive Friends & Family Sales

NOTE: Benefits may vary based on position eligibility

YOUR CAREER

Training and Development Opportunities

• Rewards and Recognition programs
• Opportunities in various brands in the Canadian Corporate Office (Greater Toronto Area), as well as domestic and international opportunities.