Front of House Supervisor

Push Operations; Vancouver; On-site; CAD 42,000 - 58,000; Full time

Job summary

Chez nous is seeking a Front-of-House Supervisor to lead our bakery's dining area and manage daily FOH operations. You will oversee the floor, ensure service quality, and maintain presentation standards while supporting the team during busy periods.

The role emphasizes barista expertise, guest relations, and hands-on leadership in a fast-paced setting. Flexible hours include mornings, weekends, and holidays with opportunities for growth within the team.

Qualifications

• Experience supervising in food service or hospitality.
• Strong barista skills with espresso and milk technique.
• Excellent interpersonal skills to lead, coach and motivate a team.
• Ability to manage multiple tasks and keep operations running smoothly.
• Proven leadership in a fast-paced environment.
• Experience training new hires and developing staff.

Responsibilities

• Open and close the bakery, set up equipment, displays, tills, and secure the space.
• Lead the floor, supervise FOH staff for speed, quality, and service.
• Assign roles, manage breaks, and maintain efficient workflow.
• Maintain cleanliness and consistent product presentation.
• Address guest concerns professionally and escalate when needed.
• Monitor stock levels and coordinate with BOH on inventory and orders.
• Support cash handling and till operations during shifts.
• Provide training and mentorship to new hires.

Skills

FOH supervision

Barista skills

Interpersonal skills

Multi-tasking

Leadership

Team training

Problem solving

Job description

At Chez nous, we're passionate about crafting the perfect pastry, brewing the dreamiest cup of coffee, and making every guest feel right at home. Our team is the heartbeat of our success, and we're looking for enthusiastic, talented individuals to join our community!

Position Summary

As the FOH Supervisor, you'll be the backbone of our front-of-house operations. From opening the doors in the morning to closing them at night, you'll lead the team on the floor, maintain our high service and quality standards, and keep everything running smoothly. This is a hands-on leadership role for someone who thrives in a fast-paced environment and genuinely cares about their team and their craft.

Key Responsibilities

• Open and close the bakery: Set up and shut down equipment, displays, tills, and ensure the space is secure at the end of the day.
• Lead the floor: Supervise FOH staff throughout the shift, ensuring speed, quality, and customer service standards are met.
• Manage the shift: Assign roles, manage breaks, and maintain an efficient workflow from start to finish.
• Maintain standards: Ensure FOH cleanliness, appealing displays, and consistent product presentation at all times.
• Handle guest relations: Address complaints or special requests with professionalism and escalate to a Manager when needed.
• Monitor inventory: Keep track of stock levels (milk, coffee, takeaway supplies) and communicate with BOH regarding low stock or special orders.
• Support cash handling: Ensure proper till usage during the day and cash out at closing.
• Train and develop: Support and train new hires, brief staff on new products or changes, and encourage a positive team atmosphere.
• Leadership: Set the tone for the team by leading with professionalism, energy, and a hands-on approach. Be the person others look to when things get busy.
• Customer focus: Deliver warm, attentive service and ensure every guest leaves with a great impression.
• Quality standards: Maintain high standards for product quality, presentation, food safety, and workplace hygiene.
• Proactivity: Anticipate needs, spot problems before they esaclate, and take initiative without waiting to be asked.
• Teamwork: Foster a supportive, collaborative environment where everyone feels valued and motivated.
• Adaptability: Stay calm, organized, and efficient under pressure, especially during peak hours.
• Communication: Keep information flowing between FOH, BOH, and management. Ensure the team is always up to date on changes, new products, and priorities.
• Motivation: Inspire and encourage team members through a positive attitude and a genuine passion for continuous improvement.

Qualifications and Skills

• Previous supervisory or team lead experience in food service, hospitality, or a similar fast-paced environment is a plus.
• Strong barista skills with a solid understanding of espresso preparation, milk techniques, and coffee culture.
• Excellent interpersonal skills with the ability to lead, coach, and motivate a team.
• Ability to manage multiple tasks, prioritize effectively, and keep operations running smoothly.
• Quick thinking and practical solutions in a fast-paced environment.
• Additional barista or hospitality training is a plus.

Work Conditions

Ability to stand for long periods and lift up to 25 lbs.

Flexible availability, including early mornings, weekends, and holidays.

Comfortable working in a high-paced, dynamic environment.

Willingness to assist in all aspects of front-of-house and bakery operations when needed.