Front of House Manager

Boston Pizza International, Inc.; Brampton; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible scheduling

Career growth

Scholarship program

Management training

Mentorship programs

Respectful culture

Rewards & recognition

Job summary

Boston Pizza, Canada’s leading casual dining restaurant, seeks a Front of House Manager to support daily operations, training, staffing, scheduling, and performance management for the FOH team. The role emphasizes leadership, guest experience, and a positive, safe work culture.

Ideal candidates thrive in fast-paced settings and are committed to the Foundations of Hospitality, brand standards, and continuous staff development through training programs.

Qualifications

• Experience leading front-of-house teams in a hospitality setting.
• Strong communication and coaching skills.
• Commitment to Food Safety and brand standards.
• Ability to manage staff scheduling and performance.

Responsibilities

• Lead by example and coach team members in day-to-day service.
• Support training, development, and staffing of the FOH team.
• Assist in scheduling and performance management.
• Maintain guest experience and uphold hospitality standards.

Job description

Front of House (FOH) Manager

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Management Training Programs, Leadership Development Sessions and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Manager look like?

• Leads by example and works 'Shoulder to Shoulder' with team members and coaches in the moment
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the 'Foundations of Hospitality,' Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals, challenges, and is continuously coaching the team on ways to progress
• Maintains a positive composure and thrives in a fast-paced environment

Pay Range: undefined

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!