Front of House Manager

Boston Pizza International, Inc. (Calgary); Ottawa; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Flexible scheduling

Career growth opportunities

Community involvement

Boston Pizza Scholarship Program

Management training programs

Job summary

Boston Pizza is seeking a Front of House Manager to support the General Manager with daily operations and staff development, ensuring an outstanding guest experience. The role emphasizes leadership, training, scheduling, and performance management of the FOH team to foster a fun and safe work environment while maintaining brand standards.

The position offers opportunities for career growth and a strong culture focused on guest satisfaction and team development in a casual dining setting.

Qualifications

• Experience leading front-of-house teams in a casual dining setting.
• Strong organizational and time-management skills.
• Commitment to hospitality standards and guest satisfaction.

Responsibilities

• Assist the General Manager with daily restaurant operations.
• Lead and develop Front of House staff through training and coaching.
• Plan staffing, scheduling and performance management.
• Uphold Boston Pizza brand standards and food safety.

Skills

Leadership

Training

Scheduling

Team leadership

Guest experience

Job description

Front of House (FOH) Manager

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Management Training Programs, Leadership Development Sessions and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Manager look like?

• Leads by example and works 'Shoulder to Shoulder' with team members and coaches in the moment
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the 'Foundations of Hospitality,' Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals, challenges, and is continuously coaching the team on ways to progress
• Maintains a positive composure and thrives in a fast-paced environment
• Salary ranges based on experience, starting at $40,000.

Pay Range: undefined Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!