Front of House Manager

Boston Pizza International, Inc. (New Glasgow); Ottawa; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Flexible scheduling

Career growth opportunities

Scholarship program

Leadership development sessions

Mentorship programs

Respectful culture

Rewards and recognition programs

Job summary

Boston Pizza in Ottawa is seeking a Front of House Manager to assist the General Manager with daily operations and to lead the FOH team with a focus on guest satisfaction. The role emphasizes developing staff, scheduling, performance management, and maintaining a fun, safe culture.

You'll contribute to a collaborative work environment, uphold brand standards and food safety, and help drive community-focused initiatives and flexible career growth within the company.

Responsibilities

• Assist the General Manager with daily operations of the Front of House team.
• Support training, development, staffing, scheduling, and performance management.
• Lead by example and maintain a positive, safe work environment.
• Ensure guests and team members have an excellent Boston Pizza experience.
• Collaborate to uphold Boston Pizza's Brand Standards and food safety.
• Demonstrate strong organization, time management, and communication.

Job description

Overview

Front of House (FOH) Manager

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Responsibilities

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Management Training Programs, Leadership Development Sessions and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Manager look like?

• Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals, challenges, and is continuously coaching the team on ways to progress
• Maintains a positive composure and thrives in a fast-paced environment
• Salary ranges based on experience, starting at $40,000.

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!