Front of House Closing Manager

Central Social Hall; St. Albert; On-site; CAD 42,000 - 62,000; Part time

Job summary

Central Social Hall in St. Albert is seeking a Front of House Manager to oversee daily service and maintain a welcoming, energetic atmosphere.

This on-site role supports servers, hosts, bartenders and expeditors to ensure smooth operations. You will manage floor plans and reservations, handle staff and guest inquiries, coordinate with kitchen and bar teams, lead staff training, and promote menu items and events to drive sales.

Qualifications

• Strong communication and hospitality focus; ability to resolve guest issues gracefully.
• Experience supervising a large front-of-house team in a fast-paced setting.
• Knowledge of food & beverage service standards and basic bar/kitchen workflows.
• Experience training staff and providing constructive feedback.
• Ability to work evenings and weekends, standing for long periods.

Responsibilities

• Oversee daily front-of-house operations to ensure a welcoming, energetic atmosphere.
• Supervise servers, hosts, bartenders and expeditors; manage floor plans and reservations.
• Coordinate with kitchen and bar teams to maintain smooth service; assist with staff training and shift briefings.
• Drive sales through upselling and promotion of menu items and events.
• Handle staff and guest inquiries in a timely, respectful manner; manage basic inventory and SOPs.

Skills

Communication

Customer service

Staff training

Team leadership

Upselling

Job description

Central Social Hall is a premium pub concept founded in 2012, designed to be a social hub that brings guests together in a modern, stylish environment. The team focuses on delivering outstanding service, unforgettable food, and a lively atmosphere that suits business lunches, after-work drinks, and late-night events. Central Social Hall is committed to hiring exceptional people to create memorable experiences for both guests and employees. The company operates two locations, one in St. Albert and one in Ellerslie. As a new but expanding franchise this position offers a lot of opportunity for growth within a dynamic hospitality environment.

Role Description:

The Front of House Manager is a part-time to full-time, on-site role located at the St. Albert Central Social Hall. This role oversees daily front-of-house operations, ensuring guests receive attentive, professional service and that the atmosphere remains welcoming and energetic. Responsibilities include supervising and supporting servers, hosts, bartenders, and food expeditors, managing floor plans and reservations, and handling both staff and guest inquiries or concerns in a timely, respectful manner. The Front of House Manager will coordinate with the kitchen and bar teams to maintain smooth service, assist with staff training and shift briefings, and help drive sales through effective upselling and promotion of menu items and events. The role also includes basic administrative tasks related to inventory and corporate / AHS food, health & safety standards compliance.

Qualifications:

• Strong Communication skills, with the ability to clearly coordinate with staff and interact with guests in a professional, welcoming manner.
• Proven Customer Service skills, including experience resolving guest issues and maintaining a high level of hospitality in a busy environment.
• Knowledge of Food & Beverage operations, such as menu familiarity, service standards, and basic understanding of bar and kitchen workflows.
• Experience in Training team members, providing constructive feedback, and supporting ongoing development of front-of-house staff.
• Ability to manage and support a team of 70+ staff members, with 15-35 on shift at all times.
• Sales skills, including comfort with upselling, promoting specials and events, and supporting revenue goals through guest engagement.
• Previous supervisory or leadership experience in restaurants, bars, or hospitality is preferred.
• Ability to stand for extended periods, work evenings and weekends, and thrive in a fast-paced environment.
• Knowledge of health, safety, and service regulations; ProServe or equivalent certification is required.