Front Line Worker (Full Time - Contract)

TSA The Salvation Army TSA; Toronto; Vor Ort; CAD 25.000 - 30.000; Vollzeit

Zusammenfassung

The Salvation Army is seeking dedicated staff for a contractual night shift position at 50 Estate Drive, Scarborough. Responsibilities include acting as Fire Captain during emergencies, guiding new intakes, enforcing house rules and safety procedures, and maintaining accurate records in SMIS and logbooks.

The role involves shift-based responsibilities, meal distribution, medication handling, and coordination with internal/external agencies.

Qualifikationen

• High School Diploma in Social Services or related field.
• CPR/First Aid certification is required.
• Crisis Intervention certification preferred or required.
• Police check clearance and background check compliance.

Aufgaben

• Sign in for shifts and read logbook entries.
• Act as Fire Captain during emergencies.
• Manage intake and orient new arrivals, review house rules.
• Enforce house rules and issue warnings as needed.
• Record intakes/discharges in SMIS and maintain accurate logs.
• Distribute meals and snacks; monitor mealtime procedures.
• Provide medication storage and distribution as requested.
• Liaise with internal/external agencies for referrals.
• Perform wellness checks and maintain documentation of incidents.
• Assist with donations, organization, and storage of items.

Kenntnisse

Communication skills

De-escalation

Ausbildung

High School Diploma in Social Services

CPR/First Aid Certification

Crisis Intervention Certification

Police Check clearance

Jobbeschreibung

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION INFORMATION

These roles are contract to run from Nov 2026 - May 2027

LOCATION

50 Estate Drive, Scarborough, M1H 2Z1

SERVICE RESPONSIBILITIES

All Shifts

• Signs in for shift and reads all Logbook entries
• Take on role as Fire Captain each shift during emergency situations
• Handles the admission, orientation for new intakes. Read and review house rules with new intake and complete the Triage
• Ensure enforcement of house rules, including behavior modification discussions, giving/reviewing warnings and
• Enter all Intakes and Discharges on SMIS, process intake paperwork and upload necessary documents on SMIS
• Print out SMIS bed log at end of shift and ensure that SMIS, the bed roster and Logbook match all shift activity, and ensure SMIS Queue is up to date
• Accurately records day-to-day happening using appropriate methods; maintains logbooks and completes incident reports
• Keeps a record of Presto Cards distributed and confirm how many cards are remaining before and at the conclusion of the shift
• Monitors the activities of the clients and maintains availability for personal, practical and moral support
• Provides the clients with their stored medication having them complete the medication distribution form, including providing safe storage and recording of prescribed medication, as requested by the client.
• Liaises with internal referral sources and external agencies as needed
• Keep a record of meal requests and food allergies
• Distribute late meals, bag lunches, coffee/tea, and serve snacks
• Announce mealtimes
• Oversee mealtimes and provide supervision in the serving area
• Empty garbage cans as needed
• Clean client sitting area for urgent spills as needed in absence of cleaning staff
• Make announcements to clients as needed
• Write messages for clients and notify clients accordingly
• Distribute clothing and personal hygiene items as requested by the clients
• Provide harm reduction resources and distribute safe use supplies as requested
• Assist with receiving/organizing/storing of donated items
• Respond to and direct all telephone inquiries/voicemails accordingly
• Carries out wellness checks throughout the building in accordance with policies and procedures
• Record all facility issues and concerns on the appropriate Work Order/Supply Order document
• Assists and participates in program functions on special occasions or activities
• Place used walkie talkie on charger at the end of each shift
• Contact repair people as needed
• Approve overnight passes, working passes and curfew extensions
• Tidy front desk/intake area throughout the shift
• Assist clients with any resources/referrals that may be required
• Bag/label clients' belongings and place in storage room that have been left behind according to policies and procedures
• Cleaning/disinfect cots and make available for new intake in the absence of housekeeping
• Perform other duties required by administration

Night Shift specific.

Complete nightly bed checks and discharge as needed, as per policy and procedure

ACCOUNTABILITIES

CRITICAL RELATIONSHIP MANAGEMENT

Internal:

Reports directly to the Front Line Supervisor

Indirectly reports to the Assistant Director and/or the Director

Develop close working relationships with all staff within the organization including Housekeeper, Janitors, Chaplain, Administration and the Management Team

External:

Establish and maintain good working relationships with external agencies to make the appropriate referrals.

WORKING CONDITIONS

The incumbent will work under the following disagreeable conditions:

Dealing with angry people

Abusive people

Verbal abuse

Isolation

Work schedule affecting lifestyle

EDUCATION AND EXPERIENCE QUALIFICATIONS

Education, Qualifications and Certifications:

High School Graduate with a diploma in the Social Services or Human Services field.

Prior related experience, including experience with frontline work in a social service setting

Knowledge and understanding of Homelessness, Addictions Counselling and Mental Health

Certification in CPR/First Aid

Certification in Crisis Intervention

Police check clearance

Adhere to standards that are consistent with the values & philosophy of The Salvatio