Frontline Worker

The Salvation Army Canada and Bermuda Territory; Brampton; On-site; CAD 34,000 - 35,000; Full time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a frontline shelter assistant for the Peel Residential Services region, working Saturdays and Sundays 8am–4pm. You will provide frontline service to clients, help maintain security, and support daily operations in a busy shelter.

The role requires completing intake, liaising with welfare and external agencies, and adhering to the organization's mission and values.

Qualifications

• Post-secondary college certificate in Social Work or related field is required.
• Valid Driver’s License and clear driving record are required.
• Experience in frontline social services is an asset.

Responsibilities

• Manage routine intake processes and direct clients to shelter services
• Record information per policy and maintain confidentiality
• Liaise with referral sources and external agencies (welfare, police, medical) as needed
• Foster positive relations with community social services resources
• Handle inquiries and provide information as needed
• Adhere to The Salvation Army values and Peel Residential Services mission
• Perform other duties as assigned

Skills

Communication skills

Conflict resolution

Teamwork

Frontline service

Education

Social Work certificate or related field

Valid Driver's License

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Shift : 8am -4pm -every weekend Saturday and Sunday- Overflow Shelter

POSITION PURPOSE SUMMARY:

This role is responsible for providing front line service to the clients within the context of the overall operations, including maintaining the security of the facility and its clients, direct support, assistance and encouragement to the clients. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

ACCOUNTABILITIES:

• Takes responsibility for routine intake processes and decisions, following standard procedures and directs clients to appropriate shelter services
• Records all information as per policy
• Liaises with referral sources and other external agencies as needed (for example: welfare, police, urgent situations, medical facilities, etc.)
• Fosters positive relations with community social services agencies/resources
• Answer incoming inquiries and direct as needed
• Adhere to standards that are consistent with the values & philosophy of The Salvation Army and
• Peel Residential Services mission and values
• Performs other duties as assigned

CRITICAL RELATIONSHIP MANAGEMENT:

Internal: Ministry Unit leadership, staff, and volunteers.
External: Community members and community groups/organizations, other external agencies, guests/clients of ministry unit in person.

MANAGERIAL RESPONSIBILITIES:

Reports directly to the Shift Supervisor

FINANCIAL AND MATERIALS MANAGEMENT:

• May be involved in minor financial transactions on a regular or relief basis and is expected to exercise sound judgment in the use of organizational and personal resources.
• May be authorized to handle small amounts of cash, including disbursements and collections.
• May have access to confidential and sensitive information and is expected to maintain strict confidentiality at all times.

WORKING CONDITIONS:

• Work is primarily performed in a supportive housing facility/shelter within the ministry unit.
• The role requires standing, walking, bending, and lifting of items up to 30 lbs.
• The incumbent may interact with individuals displaying challenging behaviours.
• The incumbent may carry a pager/walkie talkie and will work shifts.
• This position may occasionally require local travel or transportation-related responsibilities.
• May be required to deal with client overdose and other medical situations.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• Completion of a formal post-secondary/college certificate program in Social Work or related field.
• Valid Driver’s License and clear driver’s abstract is required.

Experience and Knowledge Requirements:

• At least one year of related experience is a minimum requirement for this role, experience with frontline work in a social service setting is a strong asset.
• Knowledge of client community.
• Knowledge of community resources.
• An alternative level or combination of education and experience may be acceptable.

Skills and Capabilities:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Good oral and written communication skills.
• Good conflict-resolution skills and ability to de-escalate the situation.
• Adaptability to change and frequent interruptions.
• Ability to work effectively in a team-oriented environment and take the initiative.
• Demonstrated attention to detail with good analytical and problem-solving skills.
• Demonstrated patience, understanding, and professionalism in all interactions.
• High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility.
• Strong organizational skills and the ability to follow detailed instructions accurately.
• Excellent interpersonal and communication skills, including active listening, empathy, and the ability to work effectively with staff, clients, families, volunteers, and visitors from diverse cultural backgrounds.

Disclaimer:

This job profile is a generic, territory-wide representation of the job class and is intended for informational purposes only. It does not replace or supersede the official job description as defined in the applicable collective agreement. For specific duties, responsibilities, and terms of employment, please refer to the collectively bargained job description.

Compensation:

The target hiring range for this position is $24.39 to $24.82 with a maximum of $25.24.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.