Front Line Worker

The Salvation Army Canada and Bermuda Territory; Ottawa; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Reasonable accommodation upon request

Salary range disclosed

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a Front Line Service worker to support Centre clients within the Centre operations, ensuring safety and security, assisting with intake, referrals, and daily needs. The role involves coordinating with staff, managing incidents, and supporting housing and outreach efforts.

Qualifications include post-secondary education in social work or related field, strong communication skills, and experience with at-risk populations.

Qualifications

• Relevant post-secondary education in social work or related field.
• Strong communication and interpersonal skills.
• Ability to use basic computer applications and data entry.

Responsibilities

• Initiate contact with clients for accessibility; assess needs and refer to resources.
• Complete intake and discharge procedures with clients as needed.
• Provide emergency assistance such as meals and clothing.
• Accept and receipt donations; handle cash and goods.
• Attend staff meetings and case conferences with information on clients and service issues.

Skills

Effective communication

Interpersonal skills

Computer skills

Bilingual (English/French)

Education

Post-secondary education in social work or related field

Tools

HIFIS program

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary

To provide Front Line service to the Centre clients within the context of the overall Centre operations, including maintaining the security of the facility and its residents.

Accountabilities

Client Services

• Initiate contact with clients for the purpose of being accessible/available; identifying needs; gathering information to assess further areas of need; monitoring progress of clients in working on goal plans; following established procedures, referring to appropriate Centre and community resources and advocating on behalf of the client to other Centre staff or outside resources, as requested by Manager
• Complete accurate intake and discharge procedures with the clients as needed
• Provide emergency assistance, as required and appropriate, e.g. meals and clothing
• Accept and receipt monies, donations, both cash and goods. Donations of only Men’s clothing
• Attend staff meetings and case conferences prepared to offer information regarding clients and service issues

Safety & Security

• Implement appropriate emergency procedures as necessary
• Maintain radio contact with other residential services. This includes battery changes and radio checks as necessary
• Ensure that Centre residency guidelines are enforces impartially
• Implement consequence for inappropriate behavior of clients in accordance with established policies, procedures and guidelines
• Refer clients to Manager or Front Desk Supervisor for interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied assess)
• Provide emergency backup for other Centre services/programs
• Do rounds and security checks as indicated by Shift Statement of Duties

Support Services

• Maintains such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)
• Checks facilities on rounds and notes maintenance concerns to the Manager
• Attends to any housekeeping duties, as indicated by service and shift duty list
• Participate in planning and evaluating services provided by the Centre and in any revision of the service/program
• Attend to duties outlined by program and Shift Statement of Duties

Health and Safety

• Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB
• Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected

Physical Effort

• Frequent amount of standing, walking, sitting, keyboarding

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Director of Program

WORKING CONDITIONS

• May deal with angry and abusive clients
• May encounter verbal abuse
• May deal with bed bugs
• May be required to deal with client overdose and other medical situations

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications

• Relevant post-secondary education in social work or related field

Experience and Skilled Knowledge Requirements

• Minimum 1- 3 years’ experience working with hard to serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience
• Knowledge of client community
• Knowledge of community resources
• Experience administering Narcan and/or Narcan training a strong asset

Skills and Capabilities (examples provided below)

• Effective communication, both oral and written
• Effective interpersonal skills
• Some computer skills in word processing and database
• Bilingual (English and French) an asset

Must supply a current Clear Police Reference Check for Vulnerable Sector

Compensation

The target hiring range for this position is $23.52 to $23.52 with a maximum of $23.52.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.