Front Line Leader (FT) - Mistahimaskwa House

CS; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Catholic Social Services in Edmonton is seeking a full‑time overnight Front‑Line Leader (42 hours/week) to support Mistahimaskwa House youth. The role emphasizes safety, warmth, and respect for clients while upholding the agency’s values.

Reporting to the Team Leader, you will oversee operations after hours, train and supervise staff, and liaise with community partners to promote recovery and stability for youth facing complex mental health needs.

Qualifications

• Experience supervising program staff and volunteers.
• Ability to work overnight hours (8pm–8am) and participate in rotation.
• Demonstrates professionalism, humility, compassion, and respect in all interactions.

Responsibilities

• Oversee program operations in the absence of the Team Leader.
• Ensure youth clients experience a safe, warm, and positive environment.
• Assist with training, supervising, and evaluating program personnel.
• Represent the Agency within the community and liaise with partners.
• Assist with day-to-day operations and scheduling to ensure coverage.

Skills

Leadership

Communication

Training

Supervision

Collaboration

Job description

Catholic Social Services is currently seeking a full time overnight, 42 hours per week,Front-Line leaderin EDMONTON to join our team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community.

One position has a weekly full time (overnight) schedule of (8pm -8am) 4 on - 4 offrotation at PCC. Job application closing date: September 17, 2026.

Overview:

Mistahimaskwa House: This program is for youth 12-19 who have been exposed to substance, physical and mental abuse, sexual exploitation, physical/mental trauma and who also have severe complex mental health needs. Mistahimaskwa/PCC is a program designed to help youth with their mental health needs in a residential setting with extra supports such as; higher ratios of staff and in collaboration with supports from Alberta Health Services who are on site daily. These are youth who currently cannot be supported in other residential setting. With the support from both CSS and AHS, we work clients using harm reduction principles and practices to which promote empowerment and stabilization.

Job Summary:

Reporting to the Team Leader, the Front Line Leader oversees the operations of the program in the absence of the Team Leader, generally outside of regular business hours. The Front-Line Leader also ensures the children and youth clients while located at the program facility experience a safe, warm, and positive environment where their basic needs are met (food, clothing, shelter, healthcare, and safety). Additionally, the Front-Line Leader assists with training, supervising, and evaluating employees who provide direct services to clients with humility, compassion, and respect. This position also represents the Agency within the community and liaises with community partners.

Responsibilities include but are not limited to:

Employee Management

• Understands, supports, promotes, and adheres to the Agency’s vision, mission, values, and organizational ethics, and treats all persons with humility, compassion, and respect
• Presents as a positive and professional role model and ambassador for the Agency in interactions with clients, stakeholders, and the public. Maintains respectful personal boundaries
• Communicates effectively and respectfully in a professional and confidential manner with all Agency employees, and internal and external stakeholders
• Establishes and maintains respectful, collaborative working relationships with employees and key stakeholders
• Assists with day-to-day operations and programming of the program
• Assists with on-site orientation, training, and performance monitoring of program personnel, including part-time, contractual, overnight, weekend, volunteer, student, and casual workers
• Participates in the orientation of new employees
• Assists in preparing shift schedules for relief and additional shifts to ensure appropriate employee/shift coverage
• Monitors, supervises, and reports to the Team