) Front End Team Lead

Socket.dev; Oakville; On-site; CAD 24,000 - 34,000; Part time

Job summary

Walmart Canada, located at 234 Hays Blvd, Oakville, ON L6H 6M4, Canada, is seeking a Front End Associate to contribute to leadership of department processes, assist customers, and train associates while ensuring outstanding service and task completion.

The role involves greeting customers, promoting products, ensuring safety procedures are followed, and supporting management with scheduling, recruiting, and daily operations. Bilingual or additional languages are a plus.

Qualifications

• Age – 16 or older

Responsibilities

• Provide excellent Customer Service by greeting customers and promoting products/services, locating merchandise and helping customers with decisions.
• Follow safe work processes and emergency procedures; maintain area cleanliness and proper security.
• Handle customer and associate concerns and provide guidance as needed.
• Delegate and assist front-end operations and coordinate breaks to ensure proper coverage.
• Review schedules with People Lead.
• Identify training opportunities and develop associates through teaching and coaching.
• Lead daily Team Huddle and communicate updates, goals, and productivity metrics.
• Maintain a safe, clean, hazard-free environment and ensure displays/fixtures are secure.
• Complete GTA/Workday tasks and support Management.
• Support recruiting and growth conversations with Coaches/People Leads.

Skills

Customer service

Communication skills

Training

Scheduling

Team leadership

Recruiting

Safety procedures

Job description

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do...

• 1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• 2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• 3. Handles customer and associate concerns and provides guidance as required.
• 4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• 5. Review completed schedules with People Lead.
• 6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• 7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• 8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• 9. Complete GTA/Workday tasks and supports Management.
• 10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Minimum Qualifications...

Age – 16 or older

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

234 Hays Blvd, Oakville, ON L6H 6M4, Canada

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