Front End Team Lead

Cabela's; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Front End Team Lead in Calgary to oversee day-to-day operations in a retail department. The successful candidate will provide supervision, excellent customer service, and maintain store standards while fostering team development in a fun work environment.

Benefits

Discounts on retail merchandise, restaurants, resorts, and attractions.

Fun work environment.

Competitive wages.

Excellent benefits.

Unlimited career advancement opportunities.

Qualifications

• Two or more years of supervisory experience in a sales or service environment preferred.
• Ability to evaluate customer needs and make appropriate recommendations.
• Experience in a related field or outdoor lifestyle is preferred.

Responsibilities

• Provide supervision and leadership to the team members of the department.
• Ensure team members follow all standard operating procedures and systems processes.
• Respond to and resolve customer issues effectively.

Skills

Customer Service

Leadership

Problem-Solving

Education

High School Diploma or Equivalent

Job description

Join to apply for the Front End Team Lead role at Cabela's.

Get AI-powered advice on this job and more exclusive features.

Summary:

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day-to-day operation of a retail store department.

Responsibilities:

• Provide supervision and leadership to the team members of the department, in partnership with the manager.
• Delegate tasks and work assignments to team members by giving clear and concise directions, and follow up to ensure proper execution.
• Foster the growth and development of team members by training on standard operating procedures and processes.
• Ensure team members follow all standard operating procedures and systems processes, providing correction and guidance when needed, and reporting violations to the manager.
• Perform administrative tasks related to their assigned department.
• Provide excellent customer service by identifying and evaluating customers’ needs and making product recommendations based on this analysis.
• Promote company programs to team members and customers.
• Maintain visual presentation standards including signage, merchandise recovery/front facing, restocking, remerchandising, dusting, and vacuuming the sales floor as needed.
• Respond to and resolve customer issues by using good judgment and logic in problem-solving and decision-making within the job scope.
• Assist in other areas of the store when business needs dictate.

Qualifications:

• Two or more years of supervisory experience in a sales or service environment preferred.
• Open availability to work store opening and closing shifts, including weekends.
• High school diploma or equivalent preferred.
• Ability to evaluate customer needs and make appropriate recommendations.
• Ability to provide superior customer service and exceed expectations.
• Good judgment and logical decision-making skills.
• Experience in a related field or outdoor lifestyle preferred.
• Knowledge of Bass Pro Shops & Cabela’s products is an asset.

Bass Pro Shops & Cabela’s welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Benefits:

• Discounts on retail merchandise, restaurants, resorts, and attractions.
• Fun work environment.
• Competitive wages.
• Excellent benefits.
• Unlimited career advancement opportunities.
• Bass Pro Cares Fund.

Additional Information:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

This job posting is active. Referrals can increase your chances of interviewing at Cabela's by 2x.