Front End Supervisor Full-Time

White Spot; Cranbrook; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading company in the retail industry is seeking a Front End Supervisor to lead a team and ensure outstanding customer service. This role involves coaching and developing staff while managing daily operations efficiently. The ideal candidate will have supervisory experience, strong interpersonal skills, and the ability to work a flexible schedule.

Benefits

Health and Dental Benefits for Full Time associates

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

Qualifications

• 1-2 years experience as a supervisor or leading teams.
• Ability to work a flexible schedule including days, evenings and weekends.

Responsibilities

• Communicating, delegating and following up on daily tasks for Front End Associates.
• Setting clear performance expectations and providing feedback.
• Teaching associates on reducing shrink and ensuring compliance with procedures.

Skills

Organizational skills

Interpersonal skills

Customer service skills

Decision making

Problem solving

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Under the management of Front End Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Front End Supervisors set objectives to delight our customers and grow long-term relationships between our associates and customers.

What sets us apart?

Health and Dental Benefits for Full Time associates

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

The Home Depot Values that inspire team work and comradery amongst Department Leaders and associates

What you will be doing:

Communicating, delegating and following up on daily tasks that are assigned to the Front End Associates (including Head Cashiers, Cashiers and Lot Associates)

Setting clear performance expectations, regularly documenting performance, delivering performance feedback and motivating team

Teaching and training associates on how to reduce shrink

Recognizing and rewarding good performance based on feedback from Voice of the Customer survey

Ensuring all paperwork and procedures are completed according to standard operating procedure

Work with vendors, merchants, Assistant Store Managers and Store Managers

Scheduling Associates for effective coverage

Ensuring all required training is provided on Home Depot policies, procedures, reports, and culture

Developing associates and future leaders via position-based core curriculum learning program

Follow-up on Customer issues and own the resolution process inside the store to ensure customer satisfaction is achieved

What we are looking for:

Ability to work a flexible schedule; including days, evenings and weekends

Excellent organizational, interpersonal and customer service skills

Excellent decision making ability and problem solving skills

1-2 years experience as a supervisor / leading teams

The pay range for this position is between $22.70 - $24.95