Front End - Manager Front End

Sobeys; Hamilton; On-site; CAD 65,000 - 90,000; Full time

Job summary

Sobeys is seeking a Front-End Manager to coach and develop department staff, manage the front-end operations, and ensure a customer‑centric shopping experience. The role emphasizes strong leadership, budgeting, and adherence to safety and company policies.

You will oversee staff recruitment, training, and performance, balance the department budget, and drive sales while maintaining high product knowledge and stock presentation. Flexibility for varied shifts is essential.

Qualifications

• Minimum 18 months of retail store experience, front-end department preferred.
• High School Diploma required.
• Full knowledge of total store and department operations.
• Experience reading and analyzing financial reports and budgeting.
• Proficiency in Microsoft Office Suite.
• Above average communication skills (oral and written).
• Ability to work independently in a fast-paced environment.
• Weekend availability required.

Responsibilities

• Lead and coach department staff to foster customer loyalty and engagement.
• Provide superior customer service and demonstrate product knowledge.
• Ensure compliance with Occupational Health & Safety, Food Safety, and company policies.
• Balance cash office and manage department budgets and labor costs.
• Develop and participate in training and succession planning for staff.
• Engage employees and support community and charitable events.

Skills

Retail experience

Front-end dept experience

Operations knowledge

Financial reporting

Budgets

MS Office

Communication skills

Independent work

Shift flexibility

Weekend availability

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Ready to start fresh?

The Front-End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. They are fiscally responsible for the operation of the department and will manage budgets, labour costs, inventory control, product presentation and merchandising while adhering to all protocols, procedures, policies and other programs and initiatives.

Here’s where you’ll have an impact:

People Leadership

• Create a coaching and development culture for all store employees that embraces a passion for food
• Demonstrate outstanding leadership while serving as a role model
• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
• Manage store operations and communicate requirements/changes to department employees as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to by employees
• Ensure that Occupational Health & Safety, Food Safety, and other regulatory requirements and procedures are implemented and maintained
• Maintain a thorough understanding of all relevant company programs and attend training as required

Financial

• Balance cash office according to company policies and procedures
• Manage the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control

Personal/ Professional Development

• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies

Employee Engagement

• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities.

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as required

What you bring to the table:

• Minimum 18 months of retail store experience, front-end department experience preferred
• High School Diploma
• Full knowledge of total store and department operations
• Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
• Proficiency in Microsoft Office Suite
• Above average communication skills (oral and written)
• Ability to work independently in a fast-paced environment
• Available to work any shifts open-close. Weekend availability is a must.