Front End Associate Part- Time - 7057 Polo Park Associates

The Home Depot Canada; St. James Industrial; On-site; CAD 21,000 - 29,000; Full time

Job summary

The Home Depot, Inc. is seeking a Front End Associate to guide customers to the right solutions for their projects. You will direct customers to open registers and assist at assisted check-outs, ensuring accurate, timely transactions and a friendly shopping experience.

Responsibilities include greeting customers, showing product knowledge, promoting services, and helping maintain safety and efficiency on the front end. A flexible schedule including evenings and weekends is expected.

Qualifications

• High school diploma or equivalent required.
• 1–2 years retail or cash experience is an asset.
• Strong interpersonal and cash-handling skills are essential.

Responsibilities

• Greet customers and assist at checkout to keep lines moving.
• Demonstrate product knowledge and suggest solutions to meet customer needs.
• Promote services such as credit, extended warranty, tool rental, and Pro Services.
• Maintain safety, prevent shrink, and ensure a positive shopping experience.

Skills

Interpersonal skills

Cash Handling

Education

Highschool Diploma or Equivalent

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities:
Ensures Customer Satisfaction

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal skills
• Cash Handling

Direct Manager/Direct Reports:

• Front End Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• NA