Manager

Tim Hortons; Vaudreuil-Dorion; On-site; CAD 19,000 - 25,000; Full time

Job summary

The Home Depot in Vaudreuil-Dorion is seeking a Front End Associate to guide customers to the right solutions for their projects and support at the checkout. You will excel at processing transactions accurately and delivering friendly, efficient service.

Working in a flexible schedule environment, you will promote services and maintain a positive customer experience in a busy retail setting.

Qualifications

• Interpersonal skills and ability to engage customers.
• Experience with cash handling and retail transactions is a plus.
• Ability to promote and recommend services such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Responsibilities

• Front-end associates proactively direct customers to open registers and assist at the assisted check-outs.
• Process transactions accurately and timely by executing the store's checkout procedures.
• Promote and recommend services offered to meet customer needs.

Skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities:
Ensures Customer Satisfaction

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.
• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal skills

Direct Manager/Direct Reports:

• Front End Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.
• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Cash experience an asset