Front End - Assistant Department Manager Front End

Sobeys; Victoria; On-site; CAD 52,000 - 74,000; Full time

Benefits offered by this job

Total Rewards package

10% in-store discount

Job summary

Sobeys is seeking an Assistant Front End Manager to support the Front-End Manager in operating the department with a focus on customer service, safety and profitability. You will coach staff, manage schedules, and help control budgets while ensuring stock and presentation meet company standards.

The role emphasizes leadership, communication, and hands-on involvement in daily front-end operations to drive a positive shopping experience for customers and engagement among teammates.

Qualifications

• Minimum of 12 months of retail store experience.
• Exposure to reading and analyzing financial reports and budgets.
• Ability to work independently in a fast-paced environment.
• Above average oral and written communication skills.
• Good work ethic and ability to multitask.

Responsibilities

• Coach and develop staff across the front-end team.
• Lead, manage, coach, motivate and train staff to deliver customer service.
• Assist in scheduling, labour cost management, budgets and inventory control.
• Maintain adherence to Food Safety Protocols and SOPs.
• Foster customer loyalty and employee engagement.
• Lead merchandising, presentation and stock in line with standards.
• Communicate operational requirements to department staff.
• Support in achieving financial targets and margins, including forecasting and variance analysis.
• Ensure OH&S and regulatory requirements are implemented.

Skills

Retail store experience

Budget reading/analysis

Independent work

Strong communication skills

Multitasking

Education

High School Diploma

Job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community. What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Ready to start fresh?

The Assistant Front End Manager supports and assists the Front-End Manager in the efficient and fiscally responsible operation of the department. The Assistant Manager will lead, manage, coach, motivate and train staff to achieve the highest level of customer service, adherence to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Assistant Manager assists in scheduling, management of labour costs, budgets, inventory control, presentation and merchandising, and in the hiring and training of staff. The Assistant Manager will foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.

Here’s Where You’ll Have An Impact

• Support a coaching and development culture for all employees, which embraces a passion for food
• Demonstrate outstanding leadership, while serving as a role model
• Assist in managing employees including selection, orientation, training and development, performance management, succession planning and compensation
• Communicate operational requirements/changes to department employees
• Customer Offering
• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate growth in product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
• Policy/ Regulatory Adherence
• Monitor the implementation of all corporate policies, initiatives, and Standard Operating Procedures, including timely and accurate submission of all relevant documentation as required
• Ensure OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained
• Financial
• Assist the Department Manager in achieving financial targets and maximizing sales and margins, including forecasting, variance analysis and correction, and labour cost control
• Support with managing the department budget
• Personal/ Professional Development
• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends
• Employee Engagement
• Supports an environment of employee engagement
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as require

What You Bring To The Table

• High School Diploma
• Minimum of 12 months of retail store experience, in applicable department
• Exposure to reading and analyzing financial reports, and budgets
• Ability to work independently in a fast-paced environment
• Above average skills (both oral and written)
• Good work ethic and ability to multitask

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.