Front Desk Supervisor

Pomeroy Lodging; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Supervisor, where your leadership will shape guest experiences and team performance. This role offers the opportunity to lead a dynamic team, ensure exceptional service, and achieve financial goals in a vibrant hospitality environment. With competitive wages and a commitment to employee growth, this position is perfect for those who thrive in a fast-paced setting and are passionate about creating lasting impressions. If you are ready to make a significant impact in the hospitality industry, this is the role for you.

Benefits

Competitive wages

Health and wellness benefits

Paid training

Growth and development prospects

Personal days

Employee Travel program

Food and beverage discounts

Qualifications

• 1+ year experience at front desk in a hotel setting.
• Strong leadership and communication skills required.

Responsibilities

• Lead team to ensure high standards in guest service.
• Manage check-ins, check-outs, and provide information on hotel services.

Skills

Customer Service

Leadership

Communication

Problem Solving

Technological Proficiency

Education

High School Diploma

Valid AB Driver’s License, Class 4

Tools

Lightspeed PMS

Microsoft Office

Job description

This job is not active and is no longer accepting applications.

Westin Calgary Airport [WCA]
Calgary, Alberta

Posted On: April 17, 2025
Last Day to Apply: April 24, 2025
Employment Type: Full Time - Hourly

We are looking for a Front Desk Supervisor to join our team!

If you enjoy a dynamic work environment, socializing with people, and value organization, this is the perfect job for you!

Job Description

As a Front Desk Supervisor, you will lead your team to exceed expectations and create lasting positive impressions on each guest. You will serve as a leader, teacher, and role model, ensuring high standards in guest service while achieving departmental financial goals. Your leadership will be evident in training, performance management, and communication processes.

Key Responsibilities

1. Ensure the front desk, lobby, and guest entrance are well-maintained for optimal first impressions.
2. Complete assigned tasks timely and with quality, requiring minimal follow-up.
3. Provide resources, coaching, and feedback to direct reports for their development.
4. Manage check-ins, check-outs, transactions, and provide information on hotel services and room locations.
5. Assist staff with payment processing, billing, and handling various payment types.
6. Maintain knowledge of room types, promotions, rate plans, and amenities.

Requirements and Qualifications

• Valid AB Driver’s License, Class 4
• Clean Driver’s Abstract for the past two years
• At least one year of experience at the front desk or in a full/limited service hotel
• Knowledge of Lightspeed PMS is an asset
• Technologically proficient
• Experience with Microsoft Office

Benefits

• Competitive wages and health and wellness benefits
• Paid on-the-job training and additional learning opportunities
• Growth and development prospects
• Personal days: 5 per year after 90 days of employment
• Marriott Employee Travel program with hotel discounts
• Pomeroy Stay Travel Program
• Food and beverage discounts at Botanicus Kitchen + Bar

Working Conditions

This role may involve days, afternoons, or evenings, including weekends and occasional night audits. It requires standing for long periods, lifting and bending, and may include driving a shuttle. Some work may be performed independently, with exposure to cold air at the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality, owning and operating hotels and resorts across the West. We are committed to investing in our people, properties, and communities.