Front Desk Receptionist

Sunrise Senior Living; Richmond Hill; On-site; CAD 25,000 - 30,000; Full time

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge in Canada to greet visitors, support the Sales team, and maintain a welcoming lobby and Bistro area. You will manage calls, schedule appointments, and assist with move-in preparations, ensuring a premium resident and guest experience.

The role requires strong customer service, organization, and confidentiality, with proficiency in Microsoft Office. This position emphasizes hospitality, teamwork, and adherence to Sunrise's service standards

Qualifications

• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Comfortable multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

About Sunrise Senior Living

Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada.

What You'll Do:

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move-in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign-in, and emergency procedures
• Process meal tickets and assist with basic office tasks

You serve as the face of the community-ensuring every interaction reflects Sunrise's hospitality and service standards.

What We're Looking For:

• High School Diploma/GED
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast-paced environment
• Proficiency in Microsoft Office and basic computer systems
• Ability to maintain professionalism and confidentiality

Front Desk Concierge - Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration

Pay Range:

17.60 - 22.10

_ Employment Information _

This position is subject to applicable provincial employment standards.

Equal Opportunity Employer

Sunrise Senior Living is committed to providing equal employment opportunities across Canada.