Front Desk Receptionist

Trentcentral; Peterborough; On-site; CAD 8,500 - 9,500; Part time

Benefits offered by this job

Holiday pay 20%

Vacation pay 4%

Reading week potential

Winter break off

Job summary

The Trent Central Student Association is seeking an energetic Front Desk Receptionist to handle phones, email inquiries, mail distribution, and basic office duties at the Peterborough campus. You will support student services including prescription, book sales, benefits questions, and merchandise sales while maintaining an organized workspace.

Ideal candidates will have strong interpersonal and written communication skills, be able to multitask, and work both independently and as part of a team.

Qualifications

• Must have excellent interpersonal, customer service and communication skills (both verbal and written).
• Works collaboratively with others.
• Ability to work independently.

Responsibilities

• Answer telephones and general inquiries through the Association’s email.
• Receive & distribute mail; contacting students when items are available for pickup.
• Assist students with Direct2U Prescription Service, consignment book sales, Benefits Plan questions, printing/scanning/faxing, merchandise & over-the counter sales, non-TCSA event & clothing sales, and mail pickup.
• Maintain a clean office space, sweeping, dusting, organizing & restocking over the counter items.
• Open/close the office.
• Balance the daily float.
• Other tasks as assigned.

Skills

Interpersonal skills

Customer service

Communication skills

Teamwork

Independent work

Education

Undergraduate student status

Job description

The Association’s Front Desk Receptionists are a team of front-line staff who ensure a quality customer service experience for all. While overseeing point-of-sale transactions and completing assigned secondary responsibilities, they are relied upon to resolve simple concerns while directing more complex questions to the appropriate staff person.

Wage & Hours:

$19.11/hr, 8-10 hrs/wk.

Work Terms:

Statutory holiday pay (20% of 4-week average weekly earnings)

Potential work over reading week & exam periods; winter break off

4% vacation pay on gross

Description Summary:

Answer telephones and general inquiries through the Association’s email.

Receive & distribute mail; contacting students when items are available for pickup.

Assist students with Direct2U Prescription Service, consignment book sales, Benefits Plan questions, printing/scanning/faxing, merchandise & over-the counter sales, non-TCSA event & clothing sales, and mail pickup.

Maintain a clean office space, sweeping, dusting, organizing & restocking over the counter items.

Open/close the office.

Balance the daily float.

Other tasks as assigned.

Additional Assigned Responsibilities:

Consignment Book Coordination (on hold)

Alphabetize books, maintain filing system, enter incoming books into database, update database when books sell/expire, contact students when checks are ready to be picked-up, and maintain supplies. Responsible for completing a reconciliation of all consignment books once a semester.

Board Secretary:

Suggested hours per month of 4-10. Attend all meetings of the Board, take minutes, note attendance, presenters, motions, movers, motions carried/defeated. Provide support to the board chair and directors as needed. Process and file minutes with the Association Resource Manager (this is a possible secondary responsibility for an individual in the front desk role).

Finance Assistant:

Suggested hours per month 5-10. Under the direction of the General Manager, assist with financial filings, sending e-transfers for student funding and other administrative tasks related to the Finance & Operations Committee.

Deputy Electoral Officer:

Suggested 3-5 hours per week from September to mid-October, and again from February to mid-March. Under the direction of the Lead Electoral Officer, ensure the compliance of election policy, provide election committee support, campaign oversight, promotions, and events. Duties include both in-person and virtual components. Must not be running or intending to run in either the Fall or Spring elections.

Education:

Current & returning undergraduate students attending Trent University are encouraged to apply.

Experience Required:

Must have excellent interpersonal, customer service and communication skills (both verbal and written).

Works collaboratively with others.

Ability to work independently.

Effort:

Extended periods of standing and speaking with others in person.

Ability to multitask, shift priorities with frequent interruptions.

Ability to reprioritize work based on new/unexpected issues that arise.

Actively listening to questions and concerns and responding with detailed responses.

Use of discretion, tact and empathy to community members and students in sensitive situations.

Regular lifting and moving of Association supplies.

Working Conditions:

Maintaining confidentiality of information.

Unavoidable busy periods.

Potentially stressful situations with students requiring support.

Working independently and as part of a team.

Training:

Mandatory trainings (i.e., AODA), TCSA Orientation, & other training where available.

EEO and Diversity Statement

The Trent Central Student Association is committed to a workforce that reflects the diversity of our membership and creates equal opportunity for all applicants. The Association encourages applicants from BIPOC, LGBTQIA2S+, disabled and other diverse communities that meet the requirements of the job posting to apply. We suggest applicants introduce themselves, their stories and lived experiences in their cover letter to their level of comfort, particularly if lived experience provides equivalent or additional qualifications. Prioritization will be given to applicants who identify as Black, Indigenous, People of Colour (BIPOC), Queer, Trans, or disabled.

Accommodation Request

Should you be contacted for an interview, please identify any accommodation you may require based on language, disability, health status, or place of residence. Upon hiring, efforts will be made to enable all candidates to perform the required duties. However, it is recognized that freedom from discrimination can be achieved only insofar as these qualities do not clearly prevent the performance of required duties.

Anti-Discrimination

The Association prohibits and will also work to counter discrimination on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, language, creed, clerical or lay status, sex or gender, pregnancy or health status, sexual orientation, gender identity, age (except as required by statute), marital status, family status (parent/child relationship), number of dependents, disability, political or religious affiliation or belief, membership in legal associations, place of residence, or any other related grounds to ameliorate the status of a specific group and all harassment or discrimination they may face.