Front Desk & Membership Services Attendant

City of Thunder Bay; Northwestern Ontario; On-site; CAD 32,000 - 42,000; Full time

Job summary

City of Thunder Bay seeks a Registration Clerk for the Canada Games Complex. Under general supervision, you will manage registration, admissions, and clerical duties for members, program participants, and groups. You will handle cash, process payments and assist customers at the services desk.

You will open/close the facility, promote memberships and programs, and maintain accurate records. Evening/weekend hours apply, with emphasis on courteous public service.

Qualifications

• Minimum Grade 11 education.
• Ability to communicate tactfully and effectively with the public.
• Experience handling money and operating automated/computerized equipment is required.
• Some post-secondary education and/or experience in business, recreation, sports or fitness is an asset.

Responsibilities

• Opens and closes the facility as per procedures.
• Admits and performs clerical/cash/computer duties for members, program participants, groups and day users.
• Promotes and sells Canada Games Complex memberships and programs.
• Registers Community Services Department programs and services to the public.
• Processes and maintains files related to registration and member records.
• Sells coupons and gift certificates for the Complex and related courses.
• Performs public relations functions at the Services Desk.
• Directs calls and messages to appropriate personnel.

Skills

Money handling

Customer service

Communication

Cash handling

Education

Grade 11 education

Post-secondary education asset

Tools

Automated/computerized equipment

Job description

City of Thunder Bay seeks a Registration Clerk for the Canada Games Complex. Under general supervision, you will manage registration, admissions, and clerical duties for members, program participants, and groups. You will handle cash, process payments and assist customers at the services desk.

You will open/close the facility, promote memberships and programs, and maintain accurate records. Evening/weekend hours apply, with emphasis on courteous public service.