Front Desk Manager

Hotel X Toronto; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality seeks a Front Desk Manager to lead a dedicated team in delivering exceptional guest experiences. This role combines operational management with a focus on guest satisfaction, ensuring that all front office functions run smoothly. The ideal candidate will have a strong background in hotel operations and a passion for service excellence. Join a vibrant team where your leadership will directly impact the guest experience and contribute to the hotel's success. Embrace the opportunity to thrive in a dynamic environment that values teamwork and professional growth.

Benefits

100% Group Insurance Coverage

RRSP

Discounted parking options

Great working team environment

Qualifications

• 3+ years front desk experience with 2+ years in a supervisory role.
• Experience in a luxury hotel environment is a plus.

Responsibilities

• Manage Front Desk operations to drive guest satisfaction.
• Resolve guest complaints and maintain room inventory.
• Provide training and feedback to Front Office staff.

Skills

Guest Service

Communication Skills

Problem Solving

Organizational Skills

Supervisory Skills

Education

Post-secondary degree in tourism or hospitality

Tools

Opera

Job description

A rewarding and challenging experience awaits you at Hotel X Toronto, A Destination By Hyatt Hotel. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. At Hotel X Toronto we are dedicated to providing kind, unpretentious, customer-focused service that has resulted in numerous awards over the years.Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel.

Job Summary

Under the leadership of the Director of Front Office & Guest Services, the Front Desk Manager is responsible for administering front office functions and supervising staff while on their shift. Areas of responsibility include Front Desk, Rooftop Pool and VIP lounge. You will oversee all Front Office operations during your shift, direct and work closely with other managers and employees, to successfully reach all department goals. The Front Desk Manager will look after the well-being of guests and associates alike while maximizing the financial performance of the department. The role consists of a mix of day and night shifts.

Role and Responsibilities

• Manages all Front Desk components of operations to drive guest satisfaction and reach desired financial goals.
• Ensure all operations and cash handling are done in compliance with company’s policies, standards and procedures.
• Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and time tables.
• Identify operational challenges and facilitates the development of solutions.
• Analyze, investigate and resolve all guest complaints.
• Maintain and balance guest room inventory.
• Observe Front Office staff behavior and provide proper feedback and training when necessary.
• Ensure all guest interaction areas have an atmosphere which is conducive to overall guest satisfaction.
• Interact with guests in order to obtain feedback about the products and services offered by the hotel.
• Able to perform all duties and responsibilities of any Front Office staff member.
• Provide support to the developmental needs of others by providing proper feedback and training.
• Utilize communication skills to lead, support and encourage others.
• Assists in the interview and training process of possible new staff members.
• Promote inter-departmental teamwork through open lines of communication and coordination.
• 100% Group Insurance Coverage
• RRSP
• Discounted parking options
• A great working team environment!

Qualifications

3 years minimum front desk experience and at least 2 years of supervisory experience in a Hotel or related industry.

Front office experience within a luxury hotel environment is a plus.

Post-secondary degree in tourism or hospitality is preferred.

Energetic and outgoing, with a positive attitude, driven to provide an outstanding guest service experience.

Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of associates and guests in a professional and cordial manner.

Excellent organizational, computer, analytical, and problem-solving skills. A working knowledge of Opera is a plus.

Familiarity with Canadian and provincial laws.

Flexible shift availability including evenings, weekends and holidays.

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

We thank all applicants; however, only those selected for an interview will be contacted.