Field Service Representative

Hillman; Richmond Hill; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Field Service Representative to enhance customer service in retail environments. This role involves hands-on merchandising, managing stock levels, and resolving issues at Big Box Retail stores. The ideal candidate will thrive in a dynamic environment, showcasing their excellent communication and problem-solving skills. Join a collaborative team dedicated to delivering exceptional service and ensuring product availability. If you enjoy working in a fast-paced setting and have a passion for retail, this is the perfect opportunity for you!

Qualifications

• 1-3 years in a retail vendor or big box environment or related experience.
• Excellent computer skills, particularly in MS Office, especially Excel and Outlook.

Responsibilities

• Visit stores weekly, merchandising inventory and resolving customer issues.
• Prepare and process new orders using company-issued equipment.
• Act as a liaison between stores and head office.

Skills

Excellent computer skills (MS Office)

Strategic thinking

Communication skills

Problem-solving

Interpersonal skills

Organizational skills

Analytical skills

Education

1-3 years in retail vendor or big box environment

Tools

MS Excel

MS Outlook

Job description

Field Service Representative

Aurora, ON, Canada ● Richmond Hill, ON, Canada Req #4466 Wednesday, March 5, 2025

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Job Summary

The Field Service Representative (Service Detailer) provides hands-on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day-to-day customer and store issues.

Essential Job Functions *

1. Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.
2. Prepares & processes new orders using company issued equipment.
3. Brings issues and discrepancies to the attention of the appointed store representative.
4. Works as liaison between designated stores and Hillman Canada head office.
5. Travel between stores in selected region.
6. Performs other tasks as assigned by management.
7. Follow the store safety rules, and work in a safe and healthy manner.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Education & Experience

• 1-3 years in a retail vendor or big box environment or related experience.

Competencies – Knowledge, Skills and Abilities

• Excellent computer skills (MS Office) specifically MS Excel and Outlook.
• Strategic thinker, good communicator and exceptional problem solver.
• Performs function with a sense of purpose and a degree of urgency.
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
• Strong interpersonal skills with an emphasis on teamwork.
• Excellent organizational, analytical and communication skills (oral & written).
• Organizational Awareness
• Planning and Results Orientation
• Customer Focus Leadership Communication and Interpersonal Effectiveness
• Problem-solving and Decision-making
• Teamwork, Creativity, and Innovation Continuous Professional Development

Work Environment and Physical Demands

Work Environment

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Physical Demands

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If you are interested in joining a fun and collaborative work environment, apply today!

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC

900 Passmore Ave., Scarborough, ON M1X 0A1 ● Tel: [phone] ● hpaulin.com ● hillmangroup.ca Linkedin.com/company/the-hillman-group/

Other details

• Job Family Canada
• Pay Type Salary
• Travel Required Yes
• Job Start Date Monday, April 14, 2025

Apply Now