Front desk clerk, hotel

Hillview Motel; Vanderhoof; Sur place; CAD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

On-site housing

Free parking

Bonuses/Gratuities

Gas reimbursement

Résumé du poste

Hillview Motel in Vanderhoof, BC is hiring a Front desk clerk to greet guests, manage reservations, and provide information on services. The role requires strong communication, organizational skills, and the ability to handle payments and daily clerical tasks.

The successful candidate will work full-time on a permanent basis, with evening, night, weekend, and flexible shifts. A high school diploma is required, and experience is an asset. Competitive hourly pay with benefits is offered.

Qualifications

• Fluent in English
• Secondary/high school graduation certificate
• Experience is an asset
• Organized and flexible in nature
• Good interpersonal and judgement skills
• Excellent written and verbal communication skills
• Experience in administrative and clerical procedures
• Excellent problem solving skills
• Punctual, accountable, reliable
• Strong time management and multitasking abilities
• Customer-oriented and friendly
• Energetic with a positive attitude
• Knowledge of computer software and data retrieval systems
• Willing to work independently with minimal supervision
• Able to remain calm in stressful situations
• Exceptional listening skills
• Self-disciplined and trustworthy
• Bondable with clear communication

Responsabilités

• Accept, cancel, and change room reservations.
• Register guests and assign rooms.
• Provide information on hotel facilities and services.
• Process group arrivals and departures.
• Balance cash and complete balance sheets and cash reports.
• Answer the phone and relay calls/messages.
• Perform clerical duties (faxing, filing, photocopying).
• Provide general information about local points of interest.
• Adhere to emergency and safety procedures.
• Provide excellent customer service and assist guests with special needs.
• Keep track of vacancies, reservations, and room assignments.
• Coordinate with housekeeping to ensure rooms are clean and fully furnished.
• Respond to guest inquiries promptly.
• Keep the front desk area clean and tidy.
• Ensure security of guest rooms and privacy of guests.

Connaissances

Customer service

Communication

Interpersonal skills

Team player

Organized

Flexible

Attention to detail

Calm under pressure

Formation

High school diploma

Outils

CRS

Multi-line switchboard

Word processing

Spreadsheet

Database software

Bookkeeping system

MS Word

Excel

Outlook

Description du poste

Hillview Motel based in Vanderhoof, BC is inviting applications from suitable candidates for the position of Front desk clerk, hotel who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Evening, Night, Weekend, Flexible Hours and To be determined.

Employer Name: Hillview Motel
Position: Front desk clerk, hotel
No. of vacancies: 1
Salary: $17.50 to $22.00 hourly for 30 to 40 hours per week
Employment type: Permanent employment, Full time
Location: Vanderhoof, BC

• The candidate will be responsible for accepting, cancelling, and changing room reservations.
• The candidate will be responsible for registering guests and assigning rooms.
• The candidate must provide information on hotel facilities and services.
• The candidate will be expected to process group arrivals and departures.
• The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
• The candidate will be expected to perform light housekeeping and cleaning duties.
• The candidate must investigate and resolve complaints and claims.
• The candidate must balance cash and complete balance sheets, cash reports, and related forms.
• The candidate will be expected to answer the phone and relay calls and messages.
• The candidate will be required to perform clerical duties (i.e. faxing, filing, photocopying).
• The candidate will be expected to provide general information about local points of interest.
• The candidate must adhere to emergency and safety procedures.
• The candidate will be responsible for providing excellent customer service
• The candidate will be in charge of assisting clients/guests with special needs.
• The candidate will be expected to keep track of vacancies, reservations, and room assignments.
• The candidate must be able to handle wake-up calls.
• The candidate will be required to exchange foreign currency.
• The candidate will be expected to keep an accurate record of reservations.
• The candidate will be responsible for liaising with our housekeeping staff to ensure that all rooms are clean, tidy, and fully-furnished to meet the needs of our guests.
• The candidate will be expected to respond to guest inquiries and needs in a timely manner.
• The candidate will be expected to keep the front desk area clean and tidy.
• The candidate must ensure the security of guest rooms as well as the privacy of guests.

Job Requirements

• The candidate should be fluent in English language.
• The candidate should have minimum qualification of Secondary (high) school graduation certificate.
• Candidate having experience is an asset.
• The candidate should be organized and flexible in nature.
• The candidate should be a good team player with enough interpersonal and judge-mental skills.
• The candidate must have excellent written and verbal communication skills.
• The candidate should have experience in administrative and clerical procedures.
• The candidate should have excellent problem solving skills.
• The candidate should be punctual.
• The candidate should be accountable.
• The candidate should be reliable.
• The candidate should give importance to values and ethics.
• The candidate should have excellent time management skills and the ability to prioritize work.
• The candidate should have strong organizational skills with the ability to multi-task.
• The candidate will be required to provide quality customer services and maintain high standard of professionalism.
• The candidate should be Customer-oriented and friendly.
• The candidate should be energetic with a positive attitude
• The candidate should have thorough knowledge and use of all relevant computer software and the ability to help organize data and information retrieval systems.
• The candidate should be self-disciplined and trusted to work independently, as well as capable of working with minimal supervision.
• The candidate must be able to remain calm in stressful situations.
• The candidate will be required to have exceptional listening skills.
• The candidate must be capable of acting on their own initiative.
• The candidate should be bondable and easily communicate.

Business Equipment and Computer Applications

• The candidate should be proficient in handling Central reservation system (CRS), Multi-line switchboard and Internet.
• The candidate should have thorough knowledge in Word processing software, Spreadsheet, Database software and Computerized bookkeeping system.
• The candidate should be proficient in Microsoft Word, Windows, Excel, Office, PowerPoint, Publisher and Outlook.

Work Setting

• The candidate will be required to work in the hospitality industry, such as a hotel, motel, or resort.

Security and Safety

• The candidate should have a thorough Criminal record check.

Transportation/Travel Information

• For transportation, the candidate should use their own vehicle.
• The candidate should have valid driver’s licence.
• Public transportation is not available for the candidate to use.

Work Conditions and Physical Capabilities

• The candidate should be able to work in fast-paced busy environment.
• The candidate should be willing to work under pressure.
• The candidate should have an eye for details.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate should be required to handle heavy loads as part of routine work.

Work Location Information

• The candidates will be required to work in Rural area.
• Long term, Financial and other benefits would be provided to the selected candidates.
• Under Long Term Benefits, the selected candidates would get many other benefits.
• The selected candidates would receive a bonus, gratuities, and gas reimbursement as part of their financial benefits.
• In addition to the above mentioned long term and financial benefits the selected candidates would get other benefits in the form of On-site housing options and Free parking facilities.