Front Desk Associate Full Time Monday to Friday PM

Planet Fitness; Welland; On-site; CAD 21,000 - 23,000; Full time

Benefits offered by this job

Free Black Card Membership

401K and Roth Retirement Savings Plan

Employee perks and discounts

Engaging team-building competitions

Job summary

Planet Fitness in Welland, Canada, is seeking a Front Desk Associate to deliver a high-quality, welcoming experience for members and guests. Schedule is Monday through Friday from 2PM-10PM, with duties including check-in support and member assistance.

You will greet guests, promote our Judgement Free Zone, handle memberships, answer calls, and assist with tours and retail transactions while keeping the club clean and safe. Training is provided for CPR/AED certification.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members and guests at the club entry and assist with questions at check-in.
• Promote the Judgement Free Zone and support members on the floor.
• Resolve member concerns and escalate to a Manager when needed.
• Answer phones and assist callers with inquiries.
• Handle membership sign-ups, info updates, cancellations, and transfers.
• Conduct tours for prospective members and explain membership options.
• Process retail transactions and drive sales goals.
• Maintain cleanliness of all areas, restrooms, and equipment.
• Report maintenance or safety issues promptly.

Skills

Customer service

Communication

Reliability

Teamwork

Education

High school diploma or equivalent

CPR/AED Certification

Job description

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

We are looking to fill this position with a schedule of Monday through Friday from 2PM-10PM.

Who You Are

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Front Desk Associate Role

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Resolve member concerns and elevate to a Manager as needed.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

More reasons to join Planet Fitness!

• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plan
• Employee perks and discounts
• Engaging team-building competitions and social events

About Your Qualifications

• 6-12 months of experience in a customer service environment is preferred
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency