Front Desk

Planet Fitness; Surrey; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Same-day pay

Paid time off

Free PF Black Card Membership

Guest privileges

Free CPR & trainer certifications

Retirement savings with 4% company匹

Life Insurance

Short & Long-Term Disability

Employee Assistance Program

Volunteer opportunities

Job summary

Planet Fitness is looking for energetic, enthusiastic Front Desk Team Members who are passionate about health & fitness to join our amazing team in Surrey.

Essential duties include greeting members, handling member services, booking tours, maintaining clean facilities, and ensuring safety. Benefits include same-day pay, paid time off, Free PF Black Card membership, guest privileges, CPR and trainer certifications, and a 4% company match retirement plan.

Qualifications

• Customer service experience or ability to resolve member concerns.
• Strong communication skills, both verbal and written.
• Punctuality and reliability are essential.
• Basic computer proficiency for member check-in and communications.

Responsibilities

• Greet members and guests in person, by phone, and in writing.
• Follow scripts for member services, tours, cancellations, and rate reviews.
• Operate front desk technology and check-in systems.
• Certify in CPR and AED training and perform relevant safety tasks.
• Maintain cleanliness of restrooms, lockers, and public areas.
• Assist with program information and member services as needed.

Skills

Customer service

Communication

Punctuality

Teamwork

Basic computer skills

Education

High School Diploma

Job description

Planet Fitness is looking for energetic, enthusiastic Front Desk Team Members who are passionate about health & fitness to join our amazing team.

Our Front Desk Team Members enjoy:

Same-day pay

Paid time off

Promotional opportunities

A Free PF Black Card Membership

Go to any gym and bring a guest for free

Includes amenities such as free tanning, hydromassage & total body enhancement

Free CPR & trainer certifications

Retirement savings program with a 4% company match

Free Employee Assistance Program

Life insurance

Short & Long-Term Disability

Volunteer opportunities in your local community

A fun, judgement-free environment

*Some benefits are exclusive to full-time team members

Our Mission: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest-growing fitness centers in North America. Our environment is engaging, positive, and fun.

Essential Front Desk duties:

Communicate with our members and TMs in person, by phone, and in writing.

Follow verbal communication. This includes communication from members, TMs, and supervisors.

Follow written communication. This includes prepared scripts for multiple member services, such as info calls, tours, cancellations, and rate reviews.

Use different types of technology to service members:

Certify in both CPR and AED training.

Perform CPR and use the AED machine.

Use and understand our exercise equipment and be able to demonstrate its use to members.

Cleaning & maintaining restrooms, locker area, showers, Black Card Spa amenities, entry way, club floor, exercise equipment.

Cleaning includes, but is not limited to, mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals.

Comply with all safety & sanitization guidelines.

Other duties assigned.

What we are looking for:

Service-oriented and able to resolve member concerns.

Basic computer proficiency.

Upbeat attitude.

Punctuality and reliability are a must.

Minimum High School Diploma or Equivalent

Initiative and strong communication skills.

Ability to work a flexible schedule, which may include nights, weekends, and holidays.

Physical Requirements

Stand and walk for long periods of time.

Talk and hear.

Use of hands and fingers to handle or feel.

Repetitively reach with arms and hands, climb, balance, stoop, kneel, crouch, crawl, bend, and twist.

The employee must occasionally lift, push, and pull objects weighing up to 50 pounds.

EEO Statement

Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement, and all other employment practices.