Front Desk Associate

IGNITE Fitness Holdings; Sherwood Park; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the fitness sector is looking for a Front Desk Associate who embodies friendliness and professionalism. This role is essential in creating a welcoming atmosphere for members while ensuring top-notch customer service. You will engage with members, handle inquiries, and promote club services, all while managing multiple tasks in a fast-paced environment. If you are enthusiastic, energetic, and enjoy helping others, this position offers a great opportunity to be part of a vibrant team dedicated to fitness and wellness. Join us and make a difference in the lives of our members!

Benefits

Competitive Salary

Health Benefits Contribution

Paid Time Off

Free Black Card Membership

Exercise Incentives

Qualifications

• 18 years or older with a high school diploma or equivalent required.
• Six months of customer service experience in retail or fitness preferred.

Responsibilities

• Welcome members and provide efficient customer service.
• Handle payments and resolve customer concerns effectively.
• Maintain cleanliness of the club and promote special offers.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Multi-tasking

Self-Starter

Education

High School Diploma or Equivalent

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties And Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision-making, problem resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• A High School Diploma Or Equivalent required.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.

Monday: 5:00am - 11:00pm
Tuesday: 5:00am - 11:00pm
Wednesday: 5:00am - 11:00pm
Thursday: 5:00am - 11:00pm
Friday: 5:00am - 9:00pm
Saturday: 7:00am - 7:00pm
Sunday: 7:00am - 7:00pm

Benefits

• Competitive Salary.
• Company contribution towards health benefits (Applicable for Full Time Positions).
• Paid Time Off benefits (Applicable for Full Time Positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.