Front Desk Associate

IGNITE Fitness Holdings; Edmonton; On-site; CAD 35,000 - 48,000; Full time

Job summary

Join a dynamic and energetic team at a forward-thinking fitness retailer as a Front Desk Associate! In this engaging role, you will be the friendly face that welcomes members, ensuring their experience is top-notch. You will utilize your strong communication and problem-solving skills to address customer needs while maintaining a clean and inviting environment. This position offers a unique opportunity to thrive in a fast-paced setting, where your contributions directly enhance customer satisfaction and loyalty. If you're passionate about fitness and providing exceptional service, this role is perfect for you!

Benefits

Competitive Salary

Health Benefits Contribution

Paid Time Off

Free Black Card Membership

Exercise Incentives

Qualifications

• 18 years or older with a high school diploma or equivalent required.
• Six months customer service experience in retail or one year in fitness preferred.

Responsibilities

• Welcome members professionally and efficiently while maintaining cleanliness.
• Provide excellent customer service and resolve concerns effectively.
• Handle payments and promote products and services to members.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Multi-tasking

Work Ethic

Education

High School Diploma or Equivalent

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties And Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and giving change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision-making and problem resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hardworking, enthusiastic, and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• A High School Diploma or Equivalent required.
• Six months face-to-face customer service experience in a retail environment required or 1-year fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.

Monday: 5:00am - 11:00am
Tuesday: 5:00am - 11:00am
Wednesday: 5:00am - 11:00am
Thursday: 5:00am - 11:00am
Friday: 5:00am - 11:00am
Saturday: 7:00am - 3:00pm
Sunday: 7:00am - 3:00pm

Benefits

• Competitive Salary.
• Company contribution towards health benefits (Applicable for Full Time Positions).
• Paid Time Off benefits (Applicable for Full Time Positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.