Front Desk Associate

Priority Dispatch Corp.; Sherwood Park; On-site; CAD 30,000 - 40,000; Part time

Job summary

An established industry player in the fitness sector is looking for a friendly and energetic Front Desk Associate to join their team. This role involves providing exceptional customer service, managing multiple tasks, and ensuring a welcoming environment for all members. As part of a vibrant team, you will help foster customer satisfaction and loyalty while promoting a positive club atmosphere. If you are a self-starter with a passion for fitness and customer service, this opportunity is perfect for you. Join a dynamic workplace where your contributions truly matter and enjoy fun exercise incentives along the way!

Benefits

Free Black Card membership

Fun exercise incentives

Competitive Salary

Qualifications

• 18 years old or older with a high school diploma or equivalent required.
• Six months face-to-face customer service experience preferred.

Responsibilities

• Welcome members confidently while providing excellent customer service.
• Utilize strong communication skills to resolve customer concerns.
• Maintain cleanliness and assist in club operations.

Skills

Customer Service Skills

Problem Solving

Communication Skills

Multi-tasking

Self-starter

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: Sherwood Park - Sherwood Park, AB

Position Type: Part Time

Education Level: High School or Equivalent

Salary Range: Undisclosed

Travel Percentage: Negligible

Job Shift: Rotating Schedule

Job Category: Customer Service

Description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

Minimum Skills:

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision-making, problem resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications:

• 18 years old or older.
• A High School Diploma Or Equivalent required.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours: (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.

Benefits:

• Competitive Salary.
• Company contribution towards health benefits (Applicable for Full Time Positions).
• Paid Time Off benefits (Applicable for Full Time Positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.