Front Desk Associate

Ignite Fitness Holdings; Kelowna; Sur place; CAD 19 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Competitive salary

Health benefits

Free Black Card membership

Résumé du poste

Planet Fitness is seeking a Front Desk Associate to deliver friendly, professional service at the club. You will greet members, answer questions, process payments, promote promotions, and help maintain a clean, welcoming environment.

The position requires strong customer service skills, reliability, and the ability to work a flexible schedule including weekends. Physical requirements include lifting up to 50 pounds as needed.

Qualifications

• Six months face to face customer service in a retail environment, or 1 year fitness experience preferred.
• 18 years old or older with a High School Diploma or equivalent.
• Able to lift up to 50 pounds and occasionally up to 75 pounds.

Responsabilités

• Welcome and exit members in a confident, professional, and friendly manner.
• Provide gracious and efficient telephone service and information.
• Handle payments, give change and receipts accurately.
• Promote products and promotions to drive revenue.
• Maintain clean club environment during the shift.

Connaissances

Customer service

Communication

Problem solving

Multitasking

Fitness industry knowledge

Formation

High School Diploma

Outils

POS system

Description du poste

Front Desk AssociatePlanet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.Essential Duties and Responsibilities:Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.Anticipate member's needs, respond promptly and acknowledge all membersProvide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.Ability to maintain the cleanliness of the club for up to 50% of the shift.Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.Hands-on experience in accepting payments from customers and give change and receipts.Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly wayMinimum SkillsAbility to manage multiple responsibilitiesSolid work ethic with strong decision-making, problem resolution skillsSelf-starter who takes initiative with minimal direction and supervisionComfortable working a flexible rotating scheduleSuperior customer service skills, preferably in the fitness industry.Hard working, enthusiastic and energetic!Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.Minimum Qualifications18 years old or olderA High School Diploma Or Equivalent requiredSix months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.Hours (Initial training hours may vary as well as when the needs of the facility change.)Discuss your availability with the Hiring Manager and/or notate it on your application.Weekday and/or Weekend Hours based on club needs.Open or flexible availability is a plus.BenefitsCompetitive SalaryCompany contribution towards health benefits (Applicable for Full Time Positions)Paid Time Off benefits (Applicable for Full Time Positions)Free Black Card membership and fun exercise incentivesPlanet Fitness is an Equal Opportunity EmployerExpected hours: 16.0 – 28.0 per week