Front Desk Agent

Fairmont; Whistler; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meals in staff cafeteria

Employee Travel Program discounts

Hotel leisure benefits

Job summary

Fairmont Chateau Whistler is seeking a Front Desk Agent to warmly welcome guests, check them in, respond to requests, and ensure a memorable departure. Starting pay is CAD 21.30 per hour, with increases after 6 months and at 3 years.

Roles include staff accommodation, complimentary meals, and travel discounts on Fairmont & Accor properties worldwide. Strong service orientation, ability to work under pressure, and experience with Opera are required.

Qualifications

• Ability to work well under pressure in a fast-paced environment.
• Team-oriented with the ability to collaborate with colleagues.
• Prior experience with Opera or a related system.
• Previous front desk experience is required; customer service experience is an asset.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Maintain accurate records of daily transactions, including cash handling and balancing a float.
• Serve as a sales agent promoting and up-selling hotel services.
• Take initiative to add a personalized experience for guests.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Skills

Team player

Communication skills

Work under pressure

Customer service mindset

Tools

Opera PMS

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Starting Rate of Pay:$21.30 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.90 per hour.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float
• Serve as a sales agent promoting and up-selling hotel services
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Prior experience working with Opera or a related system
• Previous front desk experience is required, previous customer service experience is an asset
• Service focused personality is essential

Job Perks & Benefits:

• Subsidized staff accommodationprovided
• Complimentary mealin our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements

To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:[e-mail]