Front Desk Agent and Night Auditor

Calabogie Peaks Resort; Calabogie; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Front Desk Agent & Night Auditor who will be crucial in delivering exceptional customer service at a beautiful resort. This role involves managing reservations, check-ins, and check-outs while ensuring smooth operations through nightly audits. The ideal candidate should be detail-oriented, flexible, and possess strong communication skills. Join a supportive team environment that values professional growth and offers competitive compensation along with resort perks. Embrace the opportunity to create unforgettable experiences for guests in a stunning location filled with outdoor adventures.

Benefits

Supportive Team Environment

Opportunities for Professional Growth

Competitive Compensation

Resort Perks

Qualifications

• Must be flexible with shifts, including evenings and weekends.
• Strong customer service skills and ability to resolve issues.

Responsibilities

• Greet guests warmly and assist with check-ins and check-outs.
• Run nightly audit reports and maintain guest records.

Skills

Customer Service Orientation

Problem-Solving Skills

Communication Skills

Organizational Skills

Tools

Microsoft Office (Excel, Word)

Property Management Systems

Job description

The Front Desk Agent & Night Auditor is a key member of the Guest Services team, responsible for delivering exceptional customer service to all guests at Calabogie Peaks Hotel. This role includes handling reservations, check-ins, and check-outs, promoting resort amenities, and completing nightly audit processes to ensure accuracy and efficiency in the hotel’s operations. The ideal candidate is flexible, detail-oriented, and thrives in a dynamic environment while maintaining a fun and positive attitude.

Key Responsibilities:

Guest Services:

• Greet guests warmly and professionally upon arrival, providing exceptional service throughout their stay.
• Assist guests with reservations for hotel rooms, recreational activities, and other resort
  amenities.
• Handle guest check-ins and check-outs, ensuring a smooth and efficient process.
• Respond to inquiries and resolve guest issues promptly and courteously.

Administrative Duties:

• Run nightly audit reports to reconcile daily transactions, ensuring accuracy and compliance.
• Perform data entry, maintain guest records, and prepare reports as needed.
• Answer phones, direct calls, and manage correspondence in a professional manner.

Operations Support:

• Ensure the lobby and reception areas are clean and welcoming.
• Collaborate with team members to support seamless operations across the resort.

Job Requirements:

• Must be able to work all shifts, including evenings, overnights, weekends, and holidays, with flexibility for short-notice scheduling.
• Strong customer service orientation with courteous and professional mannerisms.
• Exceptional problem-solving skills and the ability to think on your feet.
• Strong oral, written, and phone communication skills.
• Highly organized with strong administrative and data entry skills.
• Proficiency in Microsoft Office (Excel, Word) and property management systems.
• Ability to work independently with minimal supervision while thriving in a team environment.

Physical Requirements:

• Ability to stand, walk, and remain on feet for extended periods.
• Light lifting, up to 25 lbs, may be required.

Why Join Us?

At Calabogie Peaks Hotel, we value our team members as much as our guests. As a Front Desk Agent &
Night Auditor, you’ll play an integral role in shaping the guest experience while enjoying:

• A supportive team environment.
• Opportunities for professional growth in a dynamic, upscale resort setting.
• Competitive compensation and resort perks.

Located in the beautiful Ottawa Valley, Calabogie Peaks Hotel is part of the Ascend Hotel Collection, offering a unique blend of upscale accommodations and outdoor adventures. Whether guests are enjoying winter sports, hiking trails, or lakefront activities, our resort delivers unforgettable experiences year-round.