Front desk agent

Tidan LLC; Montreal; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a dynamic team at an affordable downtown hotel that values hospitality and professionalism. As a Receptionist, you'll be the welcoming face for guests, coordinating reservations, and providing essential information about the hotel and the vibrant city. This role is perfect for someone who thrives in a supportive environment and enjoys engaging with an international clientele. If you have a passion for customer service and are eager to contribute to a positive guest experience, this opportunity is for you. Embrace the art of hospitality and make a difference in every guest's stay!

Qualifications

• 1-2 years of experience in a similar position is preferred.
• Bilingualism in French and English is required.

Responsibilities

• Manage room reservations and greet clients upon arrival.
• Provide information about services and local attractions.
• Handle customer complaints and ensure satisfaction.

Skills

Customer Service

Teamwork

Ability to Work Under Pressure

Resourcefulness

Knowledge of Tourist Attractions

Bilingualism (French and English)

Education

Professional or College-level Training in Hospitality

College Degree in Hospitality

Tools

Opera Reception Software

Hotelo Software

Job description

Status: Part-time

Salary: $23.71 per hour

The Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile are in the DNA of the employees? Don’t miss your chance and join the Travelodge Montreal team.

Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.

Job Description:

• Take reservations
• Coordinate arrivals and departures of clients
• Promote hotel products and services
• Answer various questions about establishment services, tourist attractions, and different regional activities
• Coordinate group arrivals and departures
• Direct incoming calls
• Handle customer complaints
• Perform any other customer service-related task

Skills and qualifications:

• Professional or college-level training in hospitality, tourism, or a related field; an asset
• Knowledge of the Opera reception software, an asset
• Able to work in a team
• Able to work under pressure
• Availability to work on varying schedules
• Resourceful
• Knowledgeable about tourist attractions and the city in general
• Able to identify customer needs
• College degree in hospitality, an asset
• 1 to 2 years of experience in a similar position
• Advanced knowledge of hotel software applications such as Hotelo

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.