Front desk agent

HOTEL 10 Montreal; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading boutique hotel in Montreal is seeking a Front Desk Agent to join their dynamic team. The role involves client check-ins, managing bookings, and providing guest services to enhance their stay experience. The hotel emphasizes a culture of teamwork and professional development.

Benefits

Group insurance including life and dental coverage

Access to Employee Assistance Program

Personal days and vacation benefits

Referral bonus program

Qualifications

• Bilingualism (French-English) required.
• Ability to manage variable hours including evenings and weekends.
• Strong customer service aptitude.

Responsibilities

• Check in clients and handle required administrative tasks.
• Provide information about the hotel's services and local attractions.
• Manage real-time room availability using reservation software.

Skills

Proficiency in computer skills

Excellent command of both French and English

Strong communication skills

Good knowledge of Montreal’s tourist attractions

Neat appearance

Ability to multitask

Education

DEP in hotel reception

At least one year of experience in hotel reception

Tools

Knowledge of Hotello

Job description

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Status : Full-time

Salary : 25.07$ per hour

Established in a building that is both mythical and contemporary, HOTEL10 is an absolutely unique boutique hotel that will make you discover and experience Montreal culture in all its forms. Located on Sherbrooke Street at the corner of Saint-Laurent Boulevard, HOTEL10 is at the heart of the action and a stone's throw from the Quartier des Spectacles. Accessible by public transport, the job opportunities in the young and professional team of the HOTEL10 are extraordinary.

Job Description :

• Check in the client, handle administrative formalities required by the hotel;
• Inform the client about the hotel's services and provide them with the keys to their room;
• Provide information, if necessary, about cultural, gastronomic, etc. activities offered by the city or region;
• Prepare invoices and collect payment from the client upon departure;
• Plan reservations in advance that come by email, fax or phone;
• Manage the real-time availability of rooms on a reservation software;
• Optimize the hotel's occupancy rate by establishing statistics on the software;
• Effectively respond to all external and internal client calls and provide correct responses;
• Provide accurate information about the hotel's services, amenities, and different types of rooms, and promote them to optimize sales;
• Adhere to established standards, norms, and procedures;
• Communicate and interact effectively in various work situations;
• The employee may be required to train colleagues and attend additional training related to their position.
• Sell hotel products and services;

Education :

• DEP in hotel reception or at least one year of experience in hotel reception

Skills :

• Proficiency in computer skills, knowledge of Hotello is an asset
• Excellent command of both French and English
• Strong communication skills and a talent for customer service
• Good knowledge of Montreal’s tourist attractions
• Neat appearance
• Demonstrate patience, diligence, tact, and discretion
• Ability to multitask while ensuring excellent customer service
• Variable hours – availability during the day, evenings, and weekends

Language : Bilingualism (French-English) is required for this position, as we serve international clients.

Who are we :

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website : https : / / www.tidan.com / en / .

Why join our team :

Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24 / 7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.

We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges, and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Hotels and Motels

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