Front desk agent

Tidan LLC; Montreal; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player invites you to join a vibrant team in the hospitality sector, where you can thrive in a minimalist environment inspired by Japanese philosophy. Located in the heart of Montreal, this role offers a unique opportunity to enhance your skills while working with two renowned hotels. You will engage with an international clientele, take reservations, and ensure exceptional customer service. With a commitment to teamwork and professional development, this position not only promises a rewarding experience but also offers competitive salaries and comprehensive benefits. Embrace the chance to grow in a supportive atmosphere and make a lasting impact in the hotel industry.

Benefits

Group insurance

Life insurance

Disability insurance

Medical insurance

Dental insurance

Vision care insurance

Employee assistance program

Personal days

Vacation days

Referral program bonus

Qualifications

• 1 year of experience in a similar position is required.
• Bilingualism in French and English is essential for serving clients.

Responsibilities

• Take reservations and coordinate client arrivals and departures.
• Handle customer complaints and answer inquiries about services.

Skills

Teamwork

Ability to work under pressure

Resourcefulness

Knowledge of tourist attractions

Customer needs identification

Education

College degree in hospitality

Tools

Hotelo

Job description

Always Active

Status: Part-time

Salary: 25.94$ per hour

Are you interested in working in an environment inspired by Japanese philosophy? Are you a minimalist by nature, organized and refined in character? The SENS Hotel is the perfect fit for you. Located on Sherbrooke Street, the largest street in the city, this hotel offers you the opportunity to develop as a professional in the hotel industry. In addition to working for the SENS Hotel, you will also work for the Château Versailles. Located across from the SENS Hotel, this hotel is part of Montreal’s heritage, with its historic charm still present through French-style fireplaces and moldings. A position is waiting for you to excel in the hotel professional environment.

Job Description:

• Take reservations
• Coordinate arrivals and departures of clients
• Promote hotel products and services
• Answer various questions about establishment services, tourist attractions, and different regional activities
• Coordinate group arrivals and departures
• Direct incoming calls
• Handle customer complaints
• Perform any other customer service-related task

Skills:

• Able to work in a team
• Able to work under pressure
• Availability to work on varying schedules
• Resourceful
• Knowledgeable about tourist attractions and the city in general
• Able to identify customer needs

Required qualifications:

• College degree in hospitality, an asset
• 1 year of experience in a similar position
• Advanced knowledge of hotel software applications such as Hotelo

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

Who we are:

Tidan is a hotel and real estate group in operation for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club in North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

In addition to competitive salaries, we offer social benefits such as group insurance including life insurance, disability insurance, medical and dental insurance, as well as vision care insurance. Our employees have 24/7 access to health professionals through the employee assistance program. You have personal days and vacation days scheduled according to the department and hotel you join. A bonus is also offered through our referral program and much more.

We believe in teamwork and are committed to creating a high-performing team, whether through training or team-building. We admire our employees who give themselves professional challenges and support them in their success. Take the plunge and join the Tidan team through our many job opportunities, whether in the hotel or real estate industry, there is a place for you.